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FarrowTech
farrow.tech
Hang on this is going to get long…
I don't think I have ever posted a negative review for a company. Not because I didn't want to let others know I had a bad experience but to hopefully give them the benefit of the doubt and that maybe it was just an off day.
However, there are a few things that happened at this business that individually did not create a bad experience but rather multiple things that motivated me to make this post.
I will never do business with:
Farrow Tech or Farrow Technologies
Ever again.
I ordered a red dot mount for my Ruger MK3 and was so disappointed with what I received that I emailed and asked how to return it - more on this later.
#1. I feel that the advertisement vs what I received were intentionally misleading (I feel like I have very good reading comprehension skills and modify/fix things for a living for 28+ years now).
This is what I ordered https://farrow.tech/ruger-mk-i-ii-iii-iv-low-profile-red-dot-mount/
This is what made me gravitate toward this part over others that uniformly were cheaper:
"
Adds only 0.050" height between optic and receiver!
Allows for removal of the front sight and picatinny rail for a clean look.
CNC machined from Aluminum and Delrin to minimize marring of the original finish."
Now I am not sure if the link to the YouTube video was there before I ordered or not but I never saw it until I asked for a refund so maybe on me but no pictures on the website show what you are buying.
What I received was a plastic 3D printed red dot base plate worth about 3-4¢ and an aluminum plate for inside the dovetail with 2 screw holes that wasn't much thicker then the coke cans I grew up with (pretty dang thin and not something I wanted to trust with a $250 sight) plus 2 small screws and a thing of red loctite (well a knockoff but red and not blue).
#2. It was a little bit sketchy when it was the flat $65.00 list that was charged to my card — no shipping or tax added.
#3. I opened the package when it arrived and immediately put it back together and emailed their contact address asking specifically what the return process was.
The entire reply email was:
No problem, just send this back with a note including your order number.
FarrowTech LLC
1400 Commerce Blvd Suite 25
Anniston, AL 36207
I paid around $8 to send the thing back and asked my wife to keep an eye on the card to let me know when it had been refunded and figured it was a $10 loss and some wasted time on my end. Not the end of the world.
#4. When my wife did tell me it had been refunded, it was not $65 it was $45 something.
Almost done if you are still reading.
#5. I emailed them back and ask why the discrepancy between what I was charged and what I was refunded.
This was the response today in its entirety:
Joe,
65 - 3% credit card fee - $5 shipping - 20% restocking fee.
This is outlined on this page: https://farrow.tech/shipping-returns/
So I'm out $30 on a POS mount and I can't even figure out how much time and effort I've put into this and at the end of my work day I just couldn't not post feedback on this situation.
I'm not loosing my house over $30 but with everything added together I am feeling a little sore where I shouldn't be . I'm also not going to spend the time fighting about it with my credit card company but this is the kind of thing that the card is for - to cover my bubblegum if I get ripped off.
Anyway there you go. If you have bought anything from them and had a vastly different experience I would encourage you to share it. Otherwise I would recommend finding any other alternative.
Cheers and thanks if you read the whole thing lol.