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My online purchase went well, as did the customer service.
There were no CONS today.
Would you recommend this resource?
I've not always been pleased with the customer service at this store, but the perfect service I received today will cause me to eat those words. I purchased a rifle, on-line, at a price far less than I expected. I was greeted immediately by multiple employees, and my entire experience was less than ten minutes, culminating with me leaving the store with a new rifle.
Ordered online in the morning and picked up that afternoon. Rudy was very friendly and helpful and made it well worth the 2-hour round trip. The price I paid was considerably less than many competitors. Highly recommend this shop.
Current prices during the pandemic have shown a tendency toward what some would call "Price gouging".
Would you recommend this resource?
I have purchased more than a few firearms at NW Armory, having been a customer since the early 1990s.
I have always been happy with their service and their prices are typically competitive in the market.
I was disappointed recently when I went in (After waiting nearly an hour in line) and found their prices were very high. I thought it might just be the market during Covid-19. But then I went to one of their most likely competitors and found what I wanted for considerably cheaper.
Don't get me wrong, I believe in capitalism and understand they are a business that is there for the purpose of making money for the owner. But, I am also a component of a capitalist system that is looking to acquire the items I want for the best price.
I have no plans to return to NW Armory any time soon.
Disclaimer: This review is written during the pandemic, so I can only comment on the shop with the covid protocol in place. You wait outside and are called in one-by-one, and have to stand in designated areas. If you want to see something, they bring it to you. You do get "personalized attention" because it's one staff per customer.
A big pro to this shop is that you can see their inventory online and buy things online, swinging by to pick it up. I wish other dealers in the area would get digital with their inventory. It's really not hard - I mean, after all, no one is keeping inventory via pen and paper in 2021 I hope, so it's just plugging it into a web site. I think a lot of shops would see an increase in sales if customers could browse online.
NW Armory's gun prices are reasonable...but since you can see what's in stock and what the prices are, you can decide for yourself before visiting! Ammo depends. Got some .223 that was $15/box...Keith's was $14/box. Other places just don't have it. I passed on 9mm because it was a lot more than other places.
Been to this shop twice. First time the guy was professional but very quiet and hardly spoke two sentences. Second time, the staff member was very friendly and gave me some advice that was very good. I realize when there's a line of people outside, they can't small talk.
Very efficient operation and I wouldn't hesitate to go back.
I used to go in often, even when the store is empty its hard to get someone to help, they say just a sec and never come back to you, or are having a conversation between another worker instead of helping customers,
The deals they email about are often gone a day or two later... and they want to sell you something else instead.
This used to be one of my favorite shops to visit. I'd go in and chit chat with Kelly and he knew me by name as well. This shop was great back in the 90's, but so much has changed. They used to have one heck of a good reloading selection and was my favorite place to buy brass. I remember buying tons (or so it seemed) of nickel plated brass for my 300wby and 338wm and 300wm rifles. If I needed it, it seemed like Northwest armory had it and it was always fun to look around the store. However, times have changed. I'll stand there waiting for someone to help me and it seems like they are all too busy, or don't have the time. One time I stood there for 15+ minutes just waiting to pay for some ammo. There was no one in front of me and I was at the counter, and no one had the time to take my money. I ended up leaving my ammo on the counter with a very bad taste in my mouth. Trust me, if you go there, you'll see what I'm talking about. It's just not the fine store it used to be. Sorry, but truth is truth..
Have had several great experiences at NWA. Would recommend. as you stated they treat you good, they are busy but when slow. Awesome service. Had some issues with one of my purchases and they made it right.
It’s nice to go into a gun shop that has a collection of historical firearms on display.
If you want a Sig Sauer, I recommend you look at their display of pistols for sale as I have not found a better selection anywhere.
This is the store I bought my first firearm at, and their customer service was great and accommodated my fondling eyes.
They once even accommodated me when I accidentally stumbled in after close, you won’t find that other places.
Visit their website and see what they have to offer!
I've bought 3 guns from them so far, and most likely will buy more in the future... their customer service really is phenomenal, and in me experience their prices are pretty spot on for new guns, and really good for used guns. I bought a new Ruger Mark III, and of course, the first time I took it apart, got it back together wrong. After a few hours of banging my head against the wall trying to get it back together, I sheepishly brought it back to NWA to see if they could fix it, and hopefully not charge too much for it (I was willing to pay for a repair since as far as I could tell it was my mistake, not a defect)... Waited a few mins for the resident "ruger pistol expert" to finish with another customer, then a couple of solid hits, some minor grumbling, and prying later, he got it apart and showed me what I'd done wrong..... And how to hold the Mark III in exactly the right position, aligned with the correct planet, and how to hold your tongue and cross your toes just right to get it back together correctly...
I used to love this shop but the customer service has gone to the dogs lately. the last 2 times I have been there I called for an item before I came from Beaverton and got there to find it was either the wrong item I called about or nobody checked the stock before telling me to come out. thank God Curts always has a backup for me.
I just wanted to take the time to complement NWA. I was out there yesterday and the place was packed. However, there were lots of friendly sales people there and I never had to wait for service when I had a question or wanted to look at an item. They were not pushy or arrogant, just polite and helpful.
The last few times I've been in there, I've noticed the prices are much more competitive than in the past. Prices on both new and used guns, ammo and accessories were as good or better than any shop in the city of Portland.
With great prices and great service, I would rate my experience yesterday 5 stars out of 5! I couldn't ask for anything more.
I will share my NW Armory experience only because I spent years in sales and customer service. I see a lot of stores lately that train product knowledge but do NOT train to listen to customers.
I drove from Rainier, OR to NW Armory because I wanted to see (and purchase) the Walther PPQ in .40cal. When I got to the store all the reps were busy, so I case shopped for a few minutes. When a rep met me, he asked what I was looking for, I said the PPQ. So he took me to them and opened the case and pulled out a 9mm. As I was admiring the gun, he decided to tell me about why a Glock is better and that's why he carries a Glock. I told him I had a Glock in the past and didn't like the ergos. So he tells me the GEN4 has changed all that and I should come over and check them out. I said no thanks. He spent the next 30 minutes showing me features of PPQ and telling how the Glock was superior. I finally got frustrated and left there gunless. I went to Clatskanie and told them what I wanted they said "That's an awesome gun!" I bought it there!
I bought a KelTec PF9 there and some 9mm ammo and shotgun ammo and I was happy with the price on all of it. Whenever I come in, and just want to take a look at the guns I am dreaming about, I get the same level of assistance then as when I was purchasing. I may not buy my next new gun there (depends on if it is in stock and how bad I need it), but it will be the first place I look.
I've shopped here a few times and purchased from them at gun shows. The employees I've dealt with have always been pretty helpful and down to earth. I've been in on really busy days but Karl seemed to go out of his way to get me some help, even though he admitted I might have to wait because he didn't know enough about the parts I was asking about. I'll definitely shop here again. If I had to give any criticism about the shop it would be in organization. I don't know if it's because things are constantly being loaded out for gun shows or something but the place often seems cluttered to me (especially the spaces behind the counters). If I could easily find want I want to look at, I wouldn't need the attention you could be spending on other customers on those busy days. Thanks!
I must have been there the few times I have on the wrong day. of three visits, one day for red dot scopes, high medium dollar range. very helpfull and polite. on the way out i asked if they were ordering anymore noveske fitted black hats because they didnt have my size. they said, im not sure when, but when we order from noveske we will get some, cool. walked out with $300 in mags and ammo.
Next two times, same guy, younger skinnier kid. A waste of a employee. bichhing about how other employees werent doing there job, mad that labels were not on the item a certain way, pissed at the world. I asked If I could see the new noveske upper/lower combo that just came out, "yea, just wait a minute." so he continues on sorting items in the case next to the one with the item I wanted to look at and buy. then he walks off. a few minutes go by, i walk around the corner and his is crying to someone about the same crap. so I politely said, can I see that upper and lower? He says, "when Im done with what Im doing I will be over there with a pizzy voice. the other salesman was with a customer and could not help. another 5 or so minutes, i walk back to him and say, who can show me this item over here, he huffs and puffs and goes over to it and before he grabs it, he says, these are pretty expensive, so are you going to buy it or just look at it. I wanted to choke the punk out over the counter, but that would have led to guns being pulled and then I would feel guilty later on just because of some spoiled, brat, punk was being a d-bag. so instead I said, expensive, Well I better just buy a fitted hat and pulled out my money clip with about 1200 in $100's on the counter and he said, we dont have that size. so i say, can you order anymore hats, because I know you have ordered from noveske since the last time i was here, i will pay for it now, if you can. he says, i dont order stuff from vendors and walked away. hmmm, so i left a bit mad.
Third time, went in going to buy a used Xd-45 and a dahhhmm hat. this was over a month later. same amount of same hats as last time, and who comes over to help. phhhugg me, same kid, or i will be civil and call him guy, I say, are you ever going to order any of these hats, he says you need to talk to such and such and he will write it down. im thinking, what, what ever, so I asked if they had a xd45. no they didnt, but I wanted to go see what else they had and said I would like to look at something else over at the used gun area, he says, someone over there can help you. that was it, im gone. And I still want my dam hat
I've shopped for ammo (9mm at ~$10/50 and some .32ACP) and accessories (targets, ear/eye protection, cleaning kits) at NW Armory in Milwaukie 5 times now and everytime has been a great experience. I plan to trade a pistol of mine and also purchase a Springfield XD9 Service (Essentials package) for $399 (on sale) in the next month or two. I'm positive I'll have the professional help I request with NW Armory employees - that's how it's always been.
The quality staff and presentable store make for a great experience - I recommend NW Armory to all my shooting friends.