So I'll post my story of dealing with GunCrafters over the last 3 weeks. I have had both good and bad experiences. I went in to buy a handgun with my wife, on a Saturday, early afternoon. We stood at the counter for at least 15 minutes looking in the cases, looking at the stuff in the store. Despite not being busy at all nobody looked at us, or spoke to us. Finally I got someone's attention and explained what I wanted- an XDM 3.8 compact in .40 S&W, bi-tone. Doug told me they didn't have one but would be happy to order me one. So for this trip- it took forever to get someone's attention, and they didn't even offer to let me hold any or talk about any other options, which I found odd but not terribly off-putting. Once I got Doug's attention he was reasonably pleasant to work with.
The following Monday, after pre-paying for my pistol to be ordered, and looking at my receipt which had no model number or anything on it, I called in to make sure they were ordering the correct pistol- I was assured they were and proceeded to anxiously await the arrival of my pistol. The following Saturday I got a phone call that it was in. Being in Portland to sell a car at the time I told him it would be fairly close to 5 by the time I got there and he said it was no problem- they'd just stay open a little later to take care of me- which I appreciated. When my friend and I got there, we had another 15 minute ignor-a-thon, before anyone spoke to us, and the pistol they ordered was in fact wrong (3.8 bitone-not the compact) Doug assured me he could sell the one they ordered no problem, and he would just re-order, but the compact might be difficult to get. After contemplating a bit about whether or not I still wanted the .40 or if I wanted to get the 9mm in stock- I was told because of a gun show that was on- it was too late in the day to run the check and get me on my way if the 9mm was what I wanted. Of course if we hadn't been ignored for 15 minutes there would have been plenty of time. I also kinda got the vibe that if they reordered the pistol, no matter what showed up would be mine.
The following Monday, I was able to stop in, the shop was empty except Doug and 1 old timer shooting the breeze- after Doug finished his story, he asked what he could help me with, and I bought the 9mm he had in stock rather than reordering. Monday's visit was quite pleasant and I would have a very positive outlook if that had been my only contact.
I work in customer service at an auto repair shop. Providing excellent customer service really isn't very difficult- you mostly have to care. You have to treat every customer as if they are the only person in the world that is important, because at that point in time- they are. That's what being a salesperson/customer service rep is. As for the claims that they are overpriced- all of the pistols I looked at were exactly in line with all of the other shops I shopped with, and my pistol was actually priced $50 less than freaking Cabela's...All in all I'd say it was a average experience, pushed towards fair because I have routinely received excellent customer service from Ole's, and The Gun Broker in Woodburn. That's my $0.02 anyway
The following Monday, after pre-paying for my pistol to be ordered, and looking at my receipt which had no model number or anything on it, I called in to make sure they were ordering the correct pistol- I was assured they were and proceeded to anxiously await the arrival of my pistol. The following Saturday I got a phone call that it was in. Being in Portland to sell a car at the time I told him it would be fairly close to 5 by the time I got there and he said it was no problem- they'd just stay open a little later to take care of me- which I appreciated. When my friend and I got there, we had another 15 minute ignor-a-thon, before anyone spoke to us, and the pistol they ordered was in fact wrong (3.8 bitone-not the compact) Doug assured me he could sell the one they ordered no problem, and he would just re-order, but the compact might be difficult to get. After contemplating a bit about whether or not I still wanted the .40 or if I wanted to get the 9mm in stock- I was told because of a gun show that was on- it was too late in the day to run the check and get me on my way if the 9mm was what I wanted. Of course if we hadn't been ignored for 15 minutes there would have been plenty of time. I also kinda got the vibe that if they reordered the pistol, no matter what showed up would be mine.
The following Monday, I was able to stop in, the shop was empty except Doug and 1 old timer shooting the breeze- after Doug finished his story, he asked what he could help me with, and I bought the 9mm he had in stock rather than reordering. Monday's visit was quite pleasant and I would have a very positive outlook if that had been my only contact.
I work in customer service at an auto repair shop. Providing excellent customer service really isn't very difficult- you mostly have to care. You have to treat every customer as if they are the only person in the world that is important, because at that point in time- they are. That's what being a salesperson/customer service rep is. As for the claims that they are overpriced- all of the pistols I looked at were exactly in line with all of the other shops I shopped with, and my pistol was actually priced $50 less than freaking Cabela's...All in all I'd say it was a average experience, pushed towards fair because I have routinely received excellent customer service from Ole's, and The Gun Broker in Woodburn. That's my $0.02 anyway