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I have a Tipton Ultra Gun Vice. The free standing one with legs. I was doing something where I needed a ton of pressure and over tightened one of the clamps and three small pieces of the clamps broke off. I was doing something I don't think it was designed to do and felt it was due to my over zealous tightening. The clamp still functioned, but I probably would have to baby that one if I didn't want to break it completely. I took some pix and contacted Tipton to see if they sold replacement parts. Told them it was likely my fault, but just wanted parts if available. They asked for proof of purchase and I took a screen shot of the Amazon order. They said they would be happy to open a warranty claim. Sweet. I sent them my address and was expecting some small parts and a little tinkering to install them.
Five days later I get a whole new Ultra Gun Vice in the tabletop version!
What insane customer service. They deserve a big shout-out!
Five days later I get a whole new Ultra Gun Vice in the tabletop version!
What insane customer service. They deserve a big shout-out!
