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Gun Manufacturer Warranty Question

Discussion in 'General Firearm Discussion' started by G1990, Aug 6, 2013.

  1. G1990

    G1990 Portland, Oregon Member

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    I just bought a Keltec PF9 for conceal carry. As I took it apart to familiarize myself with the gun I noticed a barrel defect on the outside and inside of the barrel.

    ImageUploadedByTapatalk1375776309.832486.jpg
    ImageUploadedByTapatalk1375776352.443596.jpg
    ImageUploadedByTapatalk1375776377.825890.jpg

    I want to go about sending the gun in for warranty, which leads us to my question.

    Do I have to go through an FFL to send and receive my gun for warranty service?

    Or

    Can I send it from my local FedEx and receive the gun at home?

    Also I'd like opinions on whether this defect is a big deal or not and whether I should call them or just send the gun in.

    ImageUploadedByTapatalk1375776309.832486.jpg

    ImageUploadedByTapatalk1375776352.443596.jpg

    ImageUploadedByTapatalk1375776377.825890.jpg
     
  2. G1990

    G1990 Portland, Oregon Member

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    Better picture of what I'm talking about.
    ImageUploadedByTapatalk1375777718.343723.jpg

    ImageUploadedByTapatalk1375777718.343723.jpg
     
  3. ArgyleAdams

    ArgyleAdams Portland, OR Active Member

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    If the defect goes all the way through, DO NOT SHOOT IT unless you don't value your hand. Federal law allows shipping to a manufacturer or gunsmith for repairs without going through an FFL (because ownership is not being transferred). Call the mfg and they'll get you all set up and squared away. They'll usually give you a service number that needs to be included with the gun when you send it in. They'll probably even pay for shipping if it's their bad.

    Sent from a phone; typos likely
     
    orygun and (deleted member) like this.
  4. AMProducts

    AMProducts Maple Valley, WA Jerk, Ammo Manufacturer Silver Supporter

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    Argyle is 100% correct.

    However, since it is a handgun it has to go by private carrier, and it has to be shipped overnight. Call the MFG and they should take care of you.
     
  5. Mikej

    Mikej Portland Gold Supporter Gold Supporter 2015 Volunteer 2016 Volunteer

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    It's a Keltec pocket pistol, that's defect enough. Take it back to the dealer, get your money back, pony up the extra $100.00-$200.00 and buy a good gun. OR send it in yourself for $70.00+ overnight air shipping. I'm sure they'll replace the barrel and/or slide.

    Not just being a Richard, Wifey and I have had a "Keltec Experience"! Good lord, does that company even have quality control???

    Good luck.

    Mike
     
  6. Jerry

    Jerry Vancouver, WA Well-Known Member

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    Why don't you contact the manufacturer and ask them the question?
     
  7. Allfat

    Allfat Marion County Active Member

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    Get in touch with Keltec and have them tell you what you need to do. There is misinformation in this thread.

    Keltec will take care of you though, they have good customer service. I have had to deal with them one time and it was a pleasure. They sent me new parts for free, even though I screwed it up myself.
     
  8. Taurus 617 CCW

    Taurus 617 CCW Northern Idaho Member

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    If its just the barrel, you may have the option of just sending the top end in for repair. This can go through USPS since it is not a "firearm." It will also speed things up at Kel Tec since there is no serial number to deal with. Be sure to include the serial in your repair request letter and keep a copy for yourself.
     
  9. DeanfromOregon

    DeanfromOregon Wilsonville Amateur Ascended Master Platinum Supporter

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    That's a ghetto porting job! It's a feature.

    Just call the manufacturer, should be a no brainer to get you a new barrel.
     
    Blaylocke and (deleted member) like this.
  10. rick benjamin

    rick benjamin USA, Or, Damascus Secure the drama Silver Supporter 2016 Volunteer

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  11. Dan1477

    Dan1477 Beaverton, Oregon Active Member

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    If you provide the S/N and good pictures to the Keltec, you might be able to send just the barrel, which requires no FFL or special shipping.

    That defect looks dangerous. They should take care of you.
     
  12. G1990

    G1990 Portland, Oregon Member

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    Thanks for all the responses. I forgot that they operate Eastern time and so I contacted them through their site and will call them tomorrow morning regarding the matter.
     
  13. Steve M

    Steve M Beaverton, OR Well-Known Member

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    While you're waiting you could ring up the gun store you purchased it from and see if they can do anything to help. If nothing else they might like to know you got a dud and they may want to inspect the others.
     
  14. safooma

    safooma Oregon Member

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    I have dealt with kel-tec before for warranty issues and they have been great. Just call them and tell them--they will most likely send you the parts for free that day. That is what they did for me anyway.
     
  15. G1990

    G1990 Portland, Oregon Member

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    Update!

    Keltec emailed me back, they will send a paid postage to ship the defective barrel in exchange for a new barrel.
     
  16. deen_ad

    deen_ad Vancouver, WA Well-Known Member

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    Exactly what I expected from KT.

    Deen
    NRA Life Member, Benefactor Level
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    "A gun is like a parachute. If you need one and don't have it, you'll probably never need one again!"