Okay, I purchased my .380 new from Kolt.. Ran 4 clips thru it and the take down pin came out while firing. I called Smith and they said "no problem, send it to us and we'll take care of it and you". For two months, I hear nothing. Not that they had my pistol, not that they were taking care of the problem. I get a call from Frank Branches, Tech Services Rep at Smith. They are going to ship me a pistol with my barrel, and slide but with a new chassis. This means a new serial number. So, I have to pay to have it transferred to me again. I call Kolt and give him Frank's number so he can do all of the FFL stuff he needs to do. Two weeks go by and now my pistol is in at Kolt's shop. I go to get it, there is my pistol, different serial in my original box. No extra clips like they said they were going to do and no FFL info so Kolt can transfer it to me. Just a typed paper stating that the serial EAAXXXX has been replaced with EALXXXX.. and the old frame has been destroyed... WTF? Aren't these guys professionals? So I call Smith. Customer service voicemail to voicemail. Finally get a guy that tells me... Don't be mad that the original was failing and you were risking your skin carrying it... You have a new chassis. Don't be mad that the box you have doesn't match the serial you have. Its like putting a new engine in a car. Don't be mad that there is no FFL info there, we can take care of that. There was never a problem with the design of any BG .380. Well ****, why did you destroy the old frame if there was no problem with it? This after Frank had told me they redesigned them to keep the pin from falling out and that there were approximately 10,000 out there with that issue. This guy Mark in Cust. Srevice says Frank isn't a "pistol guy"... So, I told him, Don't be mad I want my purchase price back. He said to send it to him and he would... and I quote "Put it in the vault and sell it in two days." If you get a BG .380 EAL3645, it is a used barrel, action and clip... Smith's customer service as a whole sucks... I will never purchase another smith product. I know there are bad and good guns. Sometimes you get a lemon. I can accept that. Companies need to take care of the customer. Follow up with transactions for service. I love dealing with Kolt and Santiam Buyers. Always fair, willing to take care of the customer. He is sending the .380 back for me at no charge. He knows that he will make it back when I get my refund and go in to get a different backup piece.