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I dont know his current status, but if you ever need help with a specific project, or a part or piece ordered. It's way worth the drive. Family oriented and isn't one of those money grabbing snowflakes. He's going to be my first call when back on my feet
October 9th, 2020 = ATF Mailed the Stamp
July 3rd, 2021 = I picked up my Stamp and can.
I just now picked up my CAN from Coat of Arms. It is less than 24hrs since I confirmed it was actually there after I called them yesterday afternoon. Its been 268 days after the stamp was mailed from Portland OR to Coat of Arms in Salem OR.
I called 3 months ago and ask for any updates on it. I was told nothing was in yet, the person even called me back 15 min later to say "nope not in yet, I double checked".
A friend that also purchased a can from them via. Silencer shop got a call his was in 3 months ago. When he picked it up he said the employee there told them they "found a stack of stamps in a desk". This is why I called at that time.
This month crossed the 13 month time frame of the check being cashed by the ATF. I new somthing was not right. Yesterday I called and spoke with a person at Coat of Arms and he found and confirmed my stamp was there. I was told:
"We tried calling your number but its a business with no voicemail set up"
"Called on "1/16/21 and again on 6/3/21" This is also noted on the envelope of my stamp, both with notes of "NO VM Option" and "Business that does not have a VM stet up".
Few issues with this.
#1 in the dozen or so stamps I have purchased from Silencer shop every dealer has been able to contact me. (Rich's Gun shop, Curts Discount Shooter Supply, TJ Gun Sales) This is the only time I have used this shop.
#2 my business has 3 full time CSRs manning the phones, and we very much have voice mail set up. Staff may miss a call now and then but rest assured we have live metrics that track messages left and how long it takes to return that call. There is no voice mail issues.
I was told they have had some staffing issues and they are correcting the problem. I get that, but over 260 days is just not a simple "sorry about that". I purchased the can via SilencerShop website, this means Coat of Arms was charged a 2.8% commission for the sale out of their profit. However they still made decent profit on the sale. It would be reasonable for them to OWN their staffing issue and at a minimum offer a credit in their store for their error. Where as the staff was plesent when picking up my can there was no attempt to make any amends for their in house issue. As I shared, I already have plenty of cans its not my first so I have been shooting quite this whole time. If it was my one and only I would be lived.
I want to support LGS, why I through the business to them even with them being a 2hr round trip drive. But unfortunately this whole experience says DO NOT use Coat of Arms for your NFA transfers. I hope they have fixed their problems but 260 days and no attempt to issue a consolation says move on.
These guys have handled a great deal of my state to state transfers from back east, and I have nothing but good things to say. Great crew, knowledgeable staff. Can't really ask for too much more.
Often had a limited selection, but very well curated and thoughtfully selected. Kudos!
I've been around to several shops in the area from kirkland/bellevue/etc.. and these guys and gals are great and carry no chips on their shoulder or arrogance (you know who you are).
Prices are good and the service and knowledge they have to help a seasoned builder to a novice is top notch.
Very knowledgeable staff, very friendly, good selection
Moved to Monroe 4 years ago and had to find a local shop. Tried one of the more well known ones in town (not going to mention any names) and was not impressed. Found Spectyr in the local business park and never looked back. All my transfers go through them if I cannot find it in their store.
I like these guys and recommend them to anyone else in the area.
Every time I have made the trip up David has always been extremely helpful extremely customer focused and more than willing to help great pricing and an absolute pleasure to deal with!
What is there to check the place out. Absolutely impressed with what I found. David was a very nice guy to deal with and talk to you very knowledgeable and patient! Great prices throughout the store! Will definitely be doing business with him again!!
Very knowledgeable staff. The shop changed hands some years ago but the old owner still works behind the counter. Jim is the old owner and knows everything about guns produced in the last 50 years and before that! The shop has many younger guys who know all about the latest Ar style guns as well as silencers ( suppressors). Was in the shop yesterday and if you want a pistol they have a full selection with no less then 40 different guns. The shop also is a full service fishing shop that has all the latest fishing tackle and lots of pro-cure products. I can't say enough good about them. Could you get an item cheaper on the internet? Suspect so but why not pay a few bucks more and support a local business that is providing local jobs. If you are expecting somebody to meet you at the door with a warm hug and a cup of coco then this shop may not be for you. If you are capable of looking somebody in the eye and asking a question you will have no issues. I think the issues so many complain about are because they have unrealistic expectations of customer service. How can i have been going there since 1982 and never had an issue? I was a 14 year old kid when i first started going to the shop and I was treated like an adult as long as I asked good questions. First purchase was about 1986 and have made god only knows how many since. I was looking for a 44 magnum ruger carbine and Jim said he would call me when he got one. A year later I got a call they had one and to come and take a look. Thats good service in my book. That was about 1988 and I have been hooked ever since.
My wife and I always stop in here when in the area. We especially enjoy the fly fishing area as they have some very friendly, extremely knowledgeable folks working there. They always have current information on what patterns are working. Highly recommended.
The people I've dealt with have been friendly, welcoming, and helpful
Told me where all the nearby coffee places were after a long drive
Cons
They have their own policy about gun locks, and charge for copies of IDs. Not a big deal in the grand scheme of things IMO, but some people care very much
Come for the FFL, stay for the movies
My review is required to have more characters so hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh