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Review Summary

23
 
77%
6
 
20%
0
 
0%
1
 
3%
0
 
0%
Overall Rating
4.70 star(s) 30 ratings
Service
4.93 star(s)
Selection
4.21 star(s)
Value
4.57 star(s)

Helpful Reviews

Most helpful positive review
Absolutely great staff and are very knowledgeable and fair... view full review
2 members found this helpful.
Most helpful critical review
My form 4 cleared on 04/10/2020 I had to fight tooth and nail... view full review
1 member found this helpful.
Overall Rating
2.00 star(s)
Pros
  • They sell firearms, related parts, and services
Cons
  • Class 3 services
  • Lack of transparency
My form 4 cleared on 04/10/2020 I had to fight tooth and nail for TJ's to find my tax stamp. There was never any urgency or concern in their voices when I would inquire. It was just always a monotone ho hum with a who gives a rats a. attitude. Even after several calls and getting the "We haven't had tax stamps come in the mail in ages", or "It's a mail issue" excuses tossed at me over the phone I finally pressed during my call on 05/27/2020 After the first 5 minute hold the female comes back on and said they had been getting stamps in but didn't have mine, at which point I asked who I needed to call or talk to because I was done with the lies and excuses. I was placed on hold for another 5 minutes or so and the female jumps back on and said that she had it. At which point I assured her I would be in on 05/28/2020 to pick up my product and tax stamp. I even asked nicely that they provide a little transparency and give me the date my stamp arrived at their store. Fast forward to 5/28 I'm in store and guess what, they refused to disclose the arrival date or even offer a simple apology or a "hey we screwed up and your stamp got buried in a pile". So this is exactly why you guys deserve my feedback rating and review and it won't end here. During my visit I never raised my voice or talked down to staff yet I thoroughly enjoyed mall cop Adam that stood feet away the entire transaction (while my young son was present) like he was going to bounce me and my child out the malls food court if I complained about the pizza being ice cold. I turned to acknowledge his brash presence and offered a "hello" and he just stood there with that smug look on his face. Then he continued to stand there looking down his nose at me. My son (unprovoked) even mentioned that Adam's presence made him feel uncomfortable as soon as we exited the shop. I can't say much about their track record on gun sales since I've only purchased 1 or 2 from them but I would steer clear of their Class 3 services and take your form 4 or form 1 business over to Rich's Gun Shop in Donald.
One member found this helpful.
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