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I bought my first handgun from here. It took about 30 minutes to do all the paperwork and I walked out of there with my gun same day. The salesman who helped me (his name eludes me) seemed pretty knowledgable. He wasn't super aggressive (which honestly annoys the hell out of me from any type of salesman) but also seemed eager to answer my questions and sell me something. Seemed like they had a lot of guns when I was there but less so ammo.
Big stores notoriously hire people who don't know jack. This store, though not all employees who cover the gun counter, has employees that seem down to earth and really enjoy guns. Their knowledge is acceptable. Their customer service however, is fantastic. Not all, but a good portion of the employees are very nice people.
Their ammo selection is good. They have a selection of some common wildcats and an overall selection that covers most of my needs. Great selection of accessories. Gun selection is good for a big chain store. A perfect selection of tacti-cool and fudd.