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Good selection and inventory currently with some knowledgeable long time staff
Cons
Prices can be steep and some staff are less than helpful.
Have completed several firearm purchases and transfers through them over the years. Typically do business because they are conveniently located. I've had some good experiences but would never say any have been great.
Lots of the gun counter folks will stand around and BS rather than come to help or ask if you need assistance. I understand they get a lot of tire kickers and window shoppers but that's part of doing sales. Have started taking my business elsewhere locally because of better customer service but I hope they turn it around.
I'll still patronize them for ammo, shooting supplies, and waterfowl hunting gear as much as able rather than using online or big box stores.