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I'll take some responsibility here, as I took the employee at their word instead of doing a thorough inspection. Short story is that I asked for a specific model of a firearm, and was told "yep, that's this one." So I made the purchase, only to get home and see that it was indeed a different model than I had requested.
Lesson learned. I'm still a little miffed about being duped, but it is what it is. And is having another firearm in the collection really such a bad thing?
My other experiences have been neutral: checking to see what's in stock, talking to different employees about their firearm preferences, purchasing ammo and lube.