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We all have that friend who texts to say he or she is running late—after you were already supposed to meet. Now businesses have a way of putting those flakes in their place: They're charging for not showing up.
Getting a haircut used to be a low-tech operation at Harbor Barber, where stylists prefer scissors to clippers and appointments were scheduled by pencil and paper. But owner Greg Krupa had to go digital to stop no-show customers from trimming his profits.
These days, missing an appointment can cost customers up to $100—double the price of a normal haircut. Krupa doesn't care if the new policy at his Huntington Beach, Calif., barbershop earns some negative reviews or costs him a few customers.
"We're not like Supercuts, where I have to worry about your corporate feelings," he said.
Getting a haircut used to be a low-tech operation at Harbor Barber, where stylists prefer scissors to clippers and appointments were scheduled by pencil and paper. But owner Greg Krupa had to go digital to stop no-show customers from trimming his profits.
These days, missing an appointment can cost customers up to $100—double the price of a normal haircut. Krupa doesn't care if the new policy at his Huntington Beach, Calif., barbershop earns some negative reviews or costs him a few customers.
"We're not like Supercuts, where I have to worry about your corporate feelings," he said.