HK-USA..... ARGGGG (need I say More)

Discussion in 'Firearm-Related Business Discussion & Reviews' started by Iansstud, Sep 3, 2010.

  1. Iansstud

    Iansstud Member

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    I have always loved my HK's, they shoot great, and are Damnd reliable!!! However when I got my new $1800 USP CT 45/ Gemtech Blackside package the sights were different from my last USPc 45 so I thought I would order a 6mm sight to help out my aim, I also ordered a Hammer catch so I could use my spurred hammer and ditch the bobed hammer. Well I placed my order over the phone in March and was billed within 24hrs. I waited, waited, waited and waited... I called 3 times over the next 3 months and every time they had the day off, or were taking the week off, and to call back. My wife called a month ago and finally was able to talk to someone. He found my order, and said "oh yeah, someone must have forgot to ship it out" well this week I got a Bill/Invoice in the mail for $23 for parts and shipping but there was no parts with this invoice.... I called my bank and they found the $23 charge that was taken from my bank in march.

    to recap, HK-USA charged me $23 in march, never shipped any parts, then sent me a Bill/Invoice, and still dont have parts!!

    Mad at this point I called only to hear "we will be out of the office this week for inventory" ARGGGGGGGGGGGGGGGGGGGGGGGGG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    That makes me feel great about my $1000 pistol and my $800 suppressor that is threaded to an "HK" thread pattern!!!

    I sent them a ticked off letter telling them I will be switching to SIG SAUER!

    I dont even know what to do at this point, I may call VISA and have the 1st charge dropped, call HK and tell them to forget it!

    HK-USA's ADD For the next new HK Pistol:
    "In a world of compromise, some don't" (except for ordering parts from us, dealing with customers, our shipping dept, oh! and our billing dept)
  2. Iansstud

    Iansstud Member

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    Here is my reply from HK-USA's Email:
    "I will be out of the office starting 09/02/2010 and will not return until
    09/07/2010."
  3. trainsktg

    trainsktg Well-Known Member

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    I've heard similar stories about HKs customer support. More bad than good (although admittedly we rarely get to hear the good about anything). I hope it works out for you.

    Keith
  4. Martini_Up

    Martini_Up Well-Known Member

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    a side note. It shouldn't be too difficult for the suppressor mfg. to change the threads to something more American.
  5. spengo

    spengo Active Member

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    oh u HK
    [​IMG]
  6. titsonritz

    titsonritz Bronze Supporter Bronze Supporter

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    spengo, I was thinking the exact same thing when I read the OP. I don't care how good they are, HK will never get a dime from me.