HK-USA..... ARGGGG (need I say More)

SquatchWorks · Sep 3, 2010

I have always loved my HK's, they shoot great, and are Damnd reliable!!! However when I got my new $1800 USP CT 45/ Gemtech Blackside package the sights were different from my last USPc 45 so I thought I would order a 6mm sight to help out my aim, I also ordered a Hammer catch so I could use my spurred hammer and ditch the bobed hammer. Well I placed my order over the phone in March and was billed within 24hrs. I waited, waited, waited and waited... I called 3 times over the next 3 months and every time they had the day off, or were taking the week off, and to call back. My wife called a month ago and finally was able to talk to someone. He found my order, and said "oh yeah, someone must have forgot to ship it out" well this week I got a Bill/Invoice in the mail for $23 for parts and shipping but there was no parts with this invoice.... I called my bank and they found the $23 charge that was taken from my bank in march.

to recap, HK-USA charged me $23 in march, never shipped any parts, then sent me a Bill/Invoice, and still dont have parts!!

Mad at this point I called only to hear "we will be out of the office this week for inventory" ARGGGGGGGGGGGGGGGGGGGGGGGGG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

That makes me feel great about my $1000 pistol and my $800 suppressor that is threaded to an "HK" thread pattern!!!

I sent them a ticked off letter telling them I will be switching to SIG SAUER!

I dont even know what to do at this point, I may call VISA and have the 1st charge dropped, call HK and tell them to forget it!

HK-USA's ADD For the next new HK Pistol:
"In a world of compromise, some don't" (except for ordering parts from us, dealing with customers, our shipping dept, oh! and our billing dept)

SquatchWorks · Sep 3, 2010

Here is my reply from HK-USA's Email:
"I will be out of the office starting 09/02/2010 and will not return until
09/07/2010."

trainsktg · Sep 4, 2010

I've heard similar stories about HKs customer support. More bad than good (although admittedly we rarely get to hear the good about anything). I hope it works out for you.

Keith

Martini_Up · Sep 15, 2010

a side note. It shouldn't be too difficult for the suppressor mfg. to change the threads to something more American.

spengo · Sep 15, 2010

oh u HK

In a world of compromises, some people put the bullets in the magazine backwards...But it doesn't matter, because our gun is on the cover of the Rainbow Six video games. Look how cool that SEAL coming out of the water looks... If you buy a $2,000 SOCOM, you will be that cool of an operator too. And chicks will dig you.

At HK, we stuck a piston on an AR15, just like a bunch of other companies have done, dating back to about 1969. However ours is better, because we refuse to sell it to civilians. Because you suck, and we hate you.

Our XM8 is the greatest rifle ever developed. It may melt, and it doesn't fit any accessories known to man, but that is your fault. If you were a real operator, you would love it. Once again, look at Rainbow Six, that G36 sure is cool isn't it? Yeah, you know you want one.And by the way, check out our new HK45. We decided that humans don't need to release the magazine with their thumbs. If you were a really manly teutonic operator, you would be able to reach the controls. Plus we've fired 100,000,000 rounds through one with zero malfunctions, and that was while it was buried in a lake of molten lava, on the moon. If you don't believe us, it is because you aren't a real operator.

By the way, our cheap, mass-produced, stamped sheet metal guns like the G3 and MP5 are the bestest things ever, and totally worth asinine scalpers prices, but note that cheap, mass-produced, stamped sheet metal guns from other countries are commie garbage. Not that it matters, because you're civilians, so we won't sell them to you anyway. Because you suck, and we hate you, but we know you'll be back. We can beat you down like a trailer park wife, but you'll come back, you always do.

Buy our stuff.

Sincerely

HK Marketing Department. Because you suck. And we hate you.