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You all enjoy a good story right?
Well about 5 weeks ago I ordered a handful of items from NectarSleep.com
We have had our old mattress for about 5-8 years and it's dipping and uncomfortable. Might be causing the health issues I've been experiencing. Figured it would be good to get a new mattress since I'm tired of hurting and anything might help.
So the nightmare begins!
They had a public health care worker discount, so I put in the wife's info and got a good discount. Put in an order for a king top line mattress, a new king bed frame, and since the discount was good, a twin to replace the kids while I was at it.
A week goes by and the tracking numbers start to accumulate via emails. Stuff was shipping from all over. I didn't care as I don't know how box mattress companies work.
King mattress shows first. I didn't even think to check the box, so hobbled it up the stares and opened it up. We had been sleeping on an air mattress for a few days as the timing of the annual Banks free curbside dump for mattresses and such was the weekend prior to the order.
Once it inflated, it's a memory foam mattress, so it took a bit. I realize it's the wrong color. The top tier is gold, or copper. Mid grade is purple, and lowest blue.
Realizing they sent the incorrect mattress I called the customer service and they were extremely apologetic. Said we could go ahead and sleep on this mattress while they reordered the correct mattress.
Kid's mattress shows up. It is the correct mattress.
Frame shows up, it is correct.
Then…
The second mattress shows up.
It's the exact same incorrect mattress as the first one. A king mid tier (purple color) mattress.
Ok, I'm a little peeved at this point as I start looking more online and start finding lots of complaints and BBB complaints.
Call the number again, "So you won't believe this, but you all sent the same mattress again!"
They again apologized and swore they are not a scam, though it's extremely obvious that they are not American and are some call center over seas.
They said they would come pick up the mattress and reship the correct mattress. I tell them no, I'm holding everything I get until I'm provided the correct mattress. So they agree and ship a 3rd mattress.
Well that one showed up tonight. Guess what. It's the incorrect mattress AGAIN!
Yep, they got the tier right this time, it's the high end Copper model, but in a Queen size.
I call the hotline yet again. Basically curse them out at this point, how on earth can they F up this badly?!?!
Same thing, "We can pickup the mattress and ship the new one."
I tell them to F off and ship the correct mattress, then they can come pick up all the crap they incorrectly shipped.
Have you ever experienced an absolute nightmare of online ordering?
If it wasn't apparently clear, use this story as an absolute reason to avoid boxed mattresses at all costs! What a cluster F!
Best part, the boxes are clearly labeled!
Heres to hoping the 4th time is the charm (wait that's not how that saying goes)
Hope you enjoy the story!
Reno
Well about 5 weeks ago I ordered a handful of items from NectarSleep.com
We have had our old mattress for about 5-8 years and it's dipping and uncomfortable. Might be causing the health issues I've been experiencing. Figured it would be good to get a new mattress since I'm tired of hurting and anything might help.
So the nightmare begins!
They had a public health care worker discount, so I put in the wife's info and got a good discount. Put in an order for a king top line mattress, a new king bed frame, and since the discount was good, a twin to replace the kids while I was at it.
A week goes by and the tracking numbers start to accumulate via emails. Stuff was shipping from all over. I didn't care as I don't know how box mattress companies work.
King mattress shows first. I didn't even think to check the box, so hobbled it up the stares and opened it up. We had been sleeping on an air mattress for a few days as the timing of the annual Banks free curbside dump for mattresses and such was the weekend prior to the order.
Once it inflated, it's a memory foam mattress, so it took a bit. I realize it's the wrong color. The top tier is gold, or copper. Mid grade is purple, and lowest blue.
Realizing they sent the incorrect mattress I called the customer service and they were extremely apologetic. Said we could go ahead and sleep on this mattress while they reordered the correct mattress.
Kid's mattress shows up. It is the correct mattress.
Frame shows up, it is correct.
Then…
The second mattress shows up.
It's the exact same incorrect mattress as the first one. A king mid tier (purple color) mattress.
Ok, I'm a little peeved at this point as I start looking more online and start finding lots of complaints and BBB complaints.
Call the number again, "So you won't believe this, but you all sent the same mattress again!"
They again apologized and swore they are not a scam, though it's extremely obvious that they are not American and are some call center over seas.
They said they would come pick up the mattress and reship the correct mattress. I tell them no, I'm holding everything I get until I'm provided the correct mattress. So they agree and ship a 3rd mattress.
Well that one showed up tonight. Guess what. It's the incorrect mattress AGAIN!
Yep, they got the tier right this time, it's the high end Copper model, but in a Queen size.
I call the hotline yet again. Basically curse them out at this point, how on earth can they F up this badly?!?!
Same thing, "We can pickup the mattress and ship the new one."
I tell them to F off and ship the correct mattress, then they can come pick up all the crap they incorrectly shipped.
Have you ever experienced an absolute nightmare of online ordering?
If it wasn't apparently clear, use this story as an absolute reason to avoid boxed mattresses at all costs! What a cluster F!
Best part, the boxes are clearly labeled!
Heres to hoping the 4th time is the charm (wait that's not how that saying goes)
Hope you enjoy the story!
Reno