Capital Pawn - Albany

Went to transfer a person to person firearms sale with this FFL and after they "FINALLY" got the paperwork done told us that the seller had to take the guns home until the buyer was cleared and then the seller had to bring back in the guns to complete the transfer (1hr away), The paper work and fees were already completed when they told us their policy, Other than taking forever to complete the process (over an hour easy) the guy that worked there let us stand around while he roamed the store looking dumb, The one lady who eventually helped us was nice and I really did not have a problem with her but the rest were unknowledgeable and worthless to say the least, STAY AWAY>>>>
Revised Review: The owner of the Capital Pawn businesses is concerned enough to reach out about this review making sure people get the best experience from their dealings with his company and We all know how hard it is to find good employees, That is the reason I did not throw all of his locations in with my review, Again the girl behind the main counter was good and helpful but the guy that worked? there on 04/19/24 around noon was terrible, All that I ask is to let people know your policy before the process starts and hold employees to a at least more courteous standard….

Firearm transfers are a disaster. Took 3 hours of both the seller and the buyers time. No wonder they want paid up front. I'll never darken their doorway again.

I will update my review as at least the owner is concerned about their reputation and called me. Great guy and great communication. Very hard to find good help and government policies make it very hard to protect your business. I understand their concern about doing the right thing, but will not do business as other FFL transfers take a fraction of the time. I don't know the answer and am quite sure things about firearms are not going to get easier. Don't know the answer but the owner of Capital Pawn is a stand up guy!