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They are horrible. I gave up trying to go in there and buy a gun. I try to support local business but not once but twice I walked in, was never greeted and never helped. Both times only 2 or 3 customers were there. I knew exactly what I wanted, all someone had to do was take my money. Always you should greet the customer and let them know you'll be helped when someone is available or something. The first time I left, went to Cabelas and bought the gun. Second time I left and drove out to Rich's and bought a gun.
I went to Milwaukee store yesterday. Sign on front door says "closed except for online orders due to stay at home order." They chose to close while other gun stores like mine remain open. And there was no one there at 11am, lights off, could care less.
As I said, I am not worried that they are about to abscond, but they have a sizable amount of my cash - have had it since 3/25 - and I have nothing. Thus far haven't even acknowledged the transaction. I expected that they were slammed and fully understand that, but how much time does it take to send an apologetic e-mail expressing business conditions and say there will be a delay?
From some of the responses on here, obviously they don't subscribe to the best business practices.
Adios,
Pizza Bob
Closed Sunday and Monday, should be open today:
View attachment 680390
You posting from the future?
Walk in, stand at the register. They'll notice you more easily.
They're probably just flooded with customers. If there is one place people know of, it's NW Armory.
I've had at least 3 people looking to buy their first gun suggest that this is their first choice of a shop.
Cut them some slack during the pandemic.
Under nornal circumstances, yes. These are not normal circumstances. I don't buy at NWA so I don't have a dog in the fight. Not saying I wouldn't if they had something I wanted. But like other gun shops, they had online sales before this all started and probably had the staff to handle it all. Now they have cut staffing like everybody else so how could anyone expect things to run as they should? If were to take a guess, I would say that there game plan wasn't to intentionally to create havoc. Do people hate them, yes. Do people love them, yes. Could they be handling things better for the guy in NJ, who knows? During these troubled times I would say the onus is not only on the LGS, but also on someone who buys online and out of state during a crisis and expects things to go splendidly.He's in NJ, airlines are shut down. As a business owner myself, to let the VM box fill up until you get the message that the box is full is a business leaving money on the table and building a bad rep -- not good for anyone.
I should say, I'm in WA and know nothing about this business -- that's just the impression I'm getting from the comments here.
Under nornal circumstances, yes. These are not normal circumstances. I don't buy at NWA so I don't have a dog in the fight. Not saying I wouldn't if they had something I wanted. But like other gun shops, they had online sales before this all started and probably had the staff to handle it all. Now they have cut staffing like everybody else so how could anyone expect things to run as they should? If were to take a guess, I would say that there game plan wasn't to intentionally to create havoc. Do people hate them, yes. Do people love them, yes. Could they be handling things better for the guy in NJ, who knows? During these troubled times I would say the onus is not only on the LGS, but also on someone who buys online and out of state during a crisis and expects things to go splendidly.
I also own a small business, 13 employees. We have our own challenges to work with in this current environment. Not every business is the same. Not making excuses for anybody either. Perhaps we shouldn't rush to judment until somebody from NWA can chime in here with first hand knowledge of their own situation. Lord knows this thread has plenty of opinions, which the maximum effective range of are zero meters when it comes to facts.All my staff is at home. My voicemailbox is empty as of 5:00 pm today.
EDIT: no, I don't have the call volume a gun store gets, but returning calls is a key business function, even if that means I have to do it myself.
I can tell you my posts were not during all this. Mine were at least 6 months ago. Other one about a year.An out of stater that has never been into the shop criticizing a gun shop in middle of a global pandemic!? If you haven't noticed @Pizza Bob there was a lot of guns purchased resently.
Exactly, they chose to make themselves non-essential, not a good look imho.I went to Milwaukee store yesterday. Sign on front door says "closed except for online orders due to stay at home order." They chose to close while other gun stores like mine remain open. And there was no one there at 11am, lights off, could care less.
I'm sure there are a lot that can be said about any retail establishment but my point was that @Pizza Bob is clear on the other side of the country and is waiting for a free gun, he joined NW firearms just to complain about one gun store and nothing else.I can tell you my posts were not during all this. Mine were at least 6 months ago. Other one about a year.
I think that horse is dead