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- #41
In my defense, I have stated numerous times that I am well aware that these are extraordinary times and fully expected there to be some glitches in processing my transaction, like delayed shipping, but I also expected that to have been communicated to me. I have been totally ignored since the auction closed - not one scintilla of communication from NWA. As of tomorrow they will have had my money for two weeks and limited staff or not, that is ample time to ship (BTW CapinJRo, where did this "free" gun come from - they have been paid in full for the gun + SHI) . Even if they needed more than that - the customer needs to be kept in the loop. This was an Internet auction transaction - no human contact, no time consuming waiting on the customer - simply take the money, ship the goods.
I have tried to contact them by e-mail three times. Also used their contact page on the website. Have called numerous times to both the 503-654-7974 number (rings once and cuts off) and the 480-687-4491 number, which appears to be in AZ, but is designated as the contact number for auction sales. This rings and answers and then ultimately tells you that you can't leave a message as the voice mailbox is full. I also e-mailed the owner of the auction site (not Gun Broker).
I am a reasonable person and this isn't my first rodeo - I buy a lot of guns via the various guns for sale and auction sites. I would have been perfectly OK with an extended ship time. I would have worked with the business in any way I could have in order to facilitate this transaction - but all that first requires communication - which, on the part of NWA, has not been forthcoming. OK, today I feel that there is no other alternative - I filed a complaint with the BBB. To accept money from a customer, who is dealing in good faith, and then not complete the transaction by shipping the goods is totally unacceptable. Worse yet is the total non-communication, which makes resolution impossible. This meets the legal definition of fraudulent conversion - but I'm not ready to go down that road yet. I just want what I bought.
Sorry for the venting.
Adios,
Pizza Bob
I have tried to contact them by e-mail three times. Also used their contact page on the website. Have called numerous times to both the 503-654-7974 number (rings once and cuts off) and the 480-687-4491 number, which appears to be in AZ, but is designated as the contact number for auction sales. This rings and answers and then ultimately tells you that you can't leave a message as the voice mailbox is full. I also e-mailed the owner of the auction site (not Gun Broker).
I am a reasonable person and this isn't my first rodeo - I buy a lot of guns via the various guns for sale and auction sites. I would have been perfectly OK with an extended ship time. I would have worked with the business in any way I could have in order to facilitate this transaction - but all that first requires communication - which, on the part of NWA, has not been forthcoming. OK, today I feel that there is no other alternative - I filed a complaint with the BBB. To accept money from a customer, who is dealing in good faith, and then not complete the transaction by shipping the goods is totally unacceptable. Worse yet is the total non-communication, which makes resolution impossible. This meets the legal definition of fraudulent conversion - but I'm not ready to go down that road yet. I just want what I bought.
Sorry for the venting.
Adios,
Pizza Bob