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Just wondering if anyone else has had an issue with Walther Arms?
I called because my son's P22 is getting 2 to 3 FTF and FTE's with every mag and we are shooting CCI Mini Mags. And there are numerous people complaining on various gun forums about having similar issues with the P22. Some have no issues at all, but some like us have numerous problems with the pistol.
Here is a copy of the letter I sent them that goes into more detail about the issue:
Good Morning Sir or Madam,
I am writing to you inform you of an issue I have with one of your products, as well as my dissapointment with your customer service department.
Yesterday, I called and spoke to someone regarding the problems we are having with my son's P22. We have owned it just about two years and purchased the gun new from Northwest Armory in Portland, Oregon. We are having constant Failure to Fire (FTF) and Failure to Eject (FTE) issues using premium ammunition like CCI Mini Mag. I had been using the firearm to teach my 10 year old son safe pistol shooting. However, we are having 2 to 3 failures per magazine. The failures have occurred since we owned it. The only positive thing about this experience is my son is now an expert at clearing jams.
By doing a simple Google search, I found out that many other P22 owners are experiencing the same problems. So, I called your customer service department seeking advice as to how to correct the issue. The person I spoke with (I'm sorry but I did not write down his name) spent considerable time defending the product, and seem to discount the problems I have been having. I asked if it was possible I just got a lemon, and he said it was not possible. He made it appear as if I was the only one experiencing these issues, however Google says otherwise. He then said the gun won't feed correctly if it is being "limp wristed." I told him I have been shooting for 40 years, and know (and teach) proper shooting techniques. He then recommended that I switch from CCI Mini Mag to Fiochhi .22 ammo. With .22 ammo very difficult to find, I found this suggestion to be insulting. I then became frustrated with his unwillingness to help, and ended the call.
Recently, I had a very different experience with Sig Sauer. I bought a new Sig P250 pistol that was not feeding properly. They immediately issued me a Return Authorization, emailed me a pre-paid UPS label, and said they would take the gun back and fix it. They did not challenge me as to the type of ammo I was using or proper shooting techniques. They polished the feed ramp and throat and apologized as the feed ramp had some machining marks that was impeding the proper feeding of the gun. When they returned the gun, they included a Sig Sauer carry bag as a way of appreciation.
So, respectfully, please examine your customer service procedures. I spent $400 on your product. It was my son's first pistol ownership experience. We have had constant headaches with it, and when I called for help, I was treated like the problem was with me, and not the gun.
I am still trying to decide what to do with the firearm, but in all honestly, will probably sell it and purchase a Ruger SR22.
Any thoughts would be appreciated.
I called because my son's P22 is getting 2 to 3 FTF and FTE's with every mag and we are shooting CCI Mini Mags. And there are numerous people complaining on various gun forums about having similar issues with the P22. Some have no issues at all, but some like us have numerous problems with the pistol.
Here is a copy of the letter I sent them that goes into more detail about the issue:
Good Morning Sir or Madam,
I am writing to you inform you of an issue I have with one of your products, as well as my dissapointment with your customer service department.
Yesterday, I called and spoke to someone regarding the problems we are having with my son's P22. We have owned it just about two years and purchased the gun new from Northwest Armory in Portland, Oregon. We are having constant Failure to Fire (FTF) and Failure to Eject (FTE) issues using premium ammunition like CCI Mini Mag. I had been using the firearm to teach my 10 year old son safe pistol shooting. However, we are having 2 to 3 failures per magazine. The failures have occurred since we owned it. The only positive thing about this experience is my son is now an expert at clearing jams.
By doing a simple Google search, I found out that many other P22 owners are experiencing the same problems. So, I called your customer service department seeking advice as to how to correct the issue. The person I spoke with (I'm sorry but I did not write down his name) spent considerable time defending the product, and seem to discount the problems I have been having. I asked if it was possible I just got a lemon, and he said it was not possible. He made it appear as if I was the only one experiencing these issues, however Google says otherwise. He then said the gun won't feed correctly if it is being "limp wristed." I told him I have been shooting for 40 years, and know (and teach) proper shooting techniques. He then recommended that I switch from CCI Mini Mag to Fiochhi .22 ammo. With .22 ammo very difficult to find, I found this suggestion to be insulting. I then became frustrated with his unwillingness to help, and ended the call.
Recently, I had a very different experience with Sig Sauer. I bought a new Sig P250 pistol that was not feeding properly. They immediately issued me a Return Authorization, emailed me a pre-paid UPS label, and said they would take the gun back and fix it. They did not challenge me as to the type of ammo I was using or proper shooting techniques. They polished the feed ramp and throat and apologized as the feed ramp had some machining marks that was impeding the proper feeding of the gun. When they returned the gun, they included a Sig Sauer carry bag as a way of appreciation.
So, respectfully, please examine your customer service procedures. I spent $400 on your product. It was my son's first pistol ownership experience. We have had constant headaches with it, and when I called for help, I was treated like the problem was with me, and not the gun.
I am still trying to decide what to do with the firearm, but in all honestly, will probably sell it and purchase a Ruger SR22.
Any thoughts would be appreciated.
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