Vortex VIP Warranty process

rayrunspdx · Dec 20, 2022

If I were to buy a used LPVO that was starting to look a bit salty, beat, scratches on the main tube, dials etc. how hard would it be to invoke the VIP warranty to get it replaced with a new one? I've heard Vortex has the best warranty in the industry so buying used seems like a no brainer but just curious if anyone else has done this with success.

dmack · Dec 20, 2022

The way I read this , you are wanting them to give you a new scope in exchange for a used one that you purchased beat up? My feeling is this is why fewer companies don't offer these types of warranties anymore. Basically people trying to take advantage of their generosity.

Vent over. Regarding the actual warranty, I believe it covers problems making the product unusable/defective, so I don't see this meeting that definition. Sounds just well used but still functional

rayrunspdx · Dec 20, 2022

i mean, I'm pretty sure it was one of either CDoes, Brass Facts, or Hoplopfheil on youtube who gave me the idea to even think of it. So you can blame them for putting the idea of RMA-ing a bought used optic for a replacement into the atmosphere.

Companies like Sig offer a lifetime transferable warranty so it doesn't matter if it's the original owner that initiates the claim or the second, third or whichever owner that does. I have heard vortex's warranty is very similar.

If you want to question the ethics of buying a used scope and then trying to use a warranty under terms specified by the company themselves then i think that's debatable. But I don't think it makes any difference to Vortex whether I were to initiate the claim or if it was original owner. Other than that they lose out on a theoretical sale of a new optic to me, which they wouldn't have had anyways since it's out of my price range new.

Nosferatu · Dec 20, 2022

Give it time, it will break all on it's own, at which point you can engage the warranty department honestly.

rayrunspdx · Dec 20, 2022

All fair points. I think ya'll have swayed me to just buy something else. Thanks.

Yarome · Dec 21, 2022

I think the key there is: "The VIP Warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of the product."

To what degree is the condition that they would consider it hindering the performance of the product. They are hardly losing a sale to you though. It's used. They've already been paid for it. You buying it off the owner only puts money back in the owner pocket... not Vortex's. Sheesh.

I think if it's doable though, I have to wonder why the guy you're buying it from hasn't turned it in for a brand new one to sell for near full price as a "new-open box" item. Right?

It smacks of abuse and probably why they have to charge so much for their gear. They have to make up for all the yahoos that trash their own gear to get a new one just becuase they dropped it and scratched the tube.

clanhanson · Dec 21, 2022

Vortex will take back anything and likely repair or replace the optic with no questions asked. I've sent back two for repair and one used scope for replacement and it's always been a smooth process.

titsonritz · Dec 22, 2022

Sounds like a good opportunity to try your hand at a Krylon job

titsonritz · Mar 5, 2023

rayrunspdx said:
If I were to buy a used LPVO that was starting to look a bit salty, beat, scratches on the main tube, dials etc. how hard would it be to invoke the VIP warranty to get it replaced with a new one? I've heard Vortex has the best warranty in the industry so buying used seems like a no brainer but just curious if anyone else has done this with success.

Curious what you did and how it worked out???