Heres a conversation you never want to have with your UPS customer service guy when going to pick up a firearm: Me: Im here to pick up my package. (hand slip to UPS guy) UPS Guy: Ok, Ill go get it. 20 minutes later UPS Guy: What does your package look like? Who sent it? Me: Um Im not really sure its about so-big. (then, in a lower voice because the room is full of people & I dont want them to know Im picking up a gun) Its from Smith & Wesson. Its a handgun UPS Guy: Oh, ok Another 20 minutes later UPS Guy: Well, I cant find it. Youre going to have to call UPS and file a trace/stolen report. Me: What? What do you mean you cant find it? UPS Guy: Its not back there Me: You do realize this is a handgun, dont you? You realize the s*it-storm thats going to come down on you? The ATF is going to be down here. UPS Guy: Yeah, the ATF has already been down here. Someones been stealing rifles Me: What!??...I want to speak with the manager UPS Guy: Well, he doesnt know anything about this Me: I dont care Im not leaving here with a piece of paper and no gun. Im speaking with a manager. We then proceed to a room behind the counter where he calls the manager UPS Guy: Manager is on the phone, hell be down in a minute. Ive looked in here and cant find it Me: Is this where you keep firearms? This room isnt even secure! UPS Guy: Well, nobody knows whats in these boxes, so oh, wait, heres your box it was placed on the wrong shelf. So, in the end I got my gun back, but not until a few heart-stopping moments. I was already apprehensive about sending this back for service; this didnt help any.