Fixed Unable to see my account info on iPhone

[Gassyman]

I am unable to see my account info on the header when using my iPhone. Can't see that info at all. Desk top normal.

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[Joe Link]

Thanks for the report. Can you post a screenshot? (volume up and power button at the same time)

 

[Gassyman]

I am able to see my info if i hit the account tab on bottom of phone display. Just can't view my online status on the header. Can't figure out the screen shot deal. I am technically challenged and not very bright..... old to boot! Works like normal on the desk top.

 

[Joe Link]

No problem. Do you mean up here?

 

[Gassyman]

Yes! I used to see it there when phone held horizontal, but not anymore. I have kinda figured it out by just going to my account at the taskbar. Just more steps involved now. Thanks, Dave

 

[Joe Link]

Ah I gotcha. Which model iPhone?

 

[Gassyman]

7, I think .

 

[Joe Link]

Go here and tell me your resolution

What is my Screen Resolution: Find Screen resolution of any device

What is my screen resolution - Online tool to check / find screen resolution of your Monitor, Mobile, iPhone, iPad, Android Device in pixels

whatismyscreenresolution.net

 

[Gassyman]

320x568

 

[Joe Link]

320x568

Ok, looks like it's an iPhone 5. I'm going to look into this

 

[Unka-Boo]

just noticed on my i7, cant see info or alerts when verticle, but can horizontal....

 

[Joe Link]

just noticed on my i7, cant see info or alerts when verticle, but can horizontal....

Do you see the mobile bar at the bottom (when logged in)?

 

[Joe Link]

Just rolled out a hotfix for this with very little testing, so please let me know if there's an issue ASAP

 

[Gassyman]

Just checked my phone. The fix works! Thanks! Dave

 

[Unka-Boo]

Just rolled out a hotfix for this with very little testing, so please let me know if there's an issue ASAP

everything is back, thank you sir!