I ordered a rifle sling a week or so ago from TAB gear and, lo and behold, the wrong one was sent.
I sent an email asking how they would like to remedy the situation...the response was that they'd, of course, send the correct sling. But, what I didn't know from that correspondence, was that they were overnighting me the correct sling for my order and supplying me with a prepaid label and bag for the return of the initial product. I'm sure this ate into their margin quite a bit on this sale, but they chose what I would consider the most exemplary customer service path they could have to make things right.
Why am I sharing that here? Because a lot of companies suck...but this a'int one of those. The sling, by the way, is fantastic!
I sent an email asking how they would like to remedy the situation...the response was that they'd, of course, send the correct sling. But, what I didn't know from that correspondence, was that they were overnighting me the correct sling for my order and supplying me with a prepaid label and bag for the return of the initial product. I'm sure this ate into their margin quite a bit on this sale, but they chose what I would consider the most exemplary customer service path they could have to make things right.
Why am I sharing that here? Because a lot of companies suck...but this a'int one of those. The sling, by the way, is fantastic!
