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Stay away from Cheaper-Than-Dirt

Discussion in 'Business Discussion & Reviews' started by theflyguy, Jan 4, 2013.

  1. theflyguy

    theflyguy Beaverton, Oregon Member

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    I've been a loyal customer of Cheaper than dirt (CTD) for some time, most of the time they have treated me fairly well.

    A couple of weeks ago I ordered a new mag for my .308. They sent me the wrong one, so I asked for a return authorization number so I could send it back and get the correct one. CTD won't respond to my request so I finally called them and got the necessary authroization. When I sent the item for exhange, I included the SKU number from their website in the package....what I got wasn't a mag but a sholder holster. This time I called and got the necessary authroization to send it back just asking for a full refund...which I got.

    Then last week I checked their website and found some mags I needed for another handgun. Their website stated they were in stock, so I ordered 2. They charged my cc the same day. Within a few days I was told they made a mistake and in fact they didn't have any in stock (or were they just trying to stop this order in order to up the price due to recent events). I sent them an email the same day asking when I would get my $100 back....it's now been a week and still no refund, so I sent another email asking for an update.....no response!!!!

    Guys stay away from Cheaper than Dirt. Their customer service SUCKS!!! They don't respond to emails or phone calls.

    If I don't have my money back by Monday, I'll be contacting my bank.

    Needless to say.....CTD has LOST me forever as a customer.
  2. PDXSparky

    PDXSparky Keizer / Hillsboro Well-Known Member

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    No problem. I've never been a fan, now I have even more reason to avoid them.
  3. Grunwald

    Grunwald Out of that nut job colony of Seattle, WA Well-Known Member

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    After seeing how they were jacking up their prices back in 2008 I have stayed away from them.
    Last year I needed to get some fal magazines and I made the decision to pay a higher price and get it from another dealer.
    It also made my decision easier that there were a few people complaining that Dirtbags was being very generous with how they rated the magazine (these are used military surplus).
  4. jmurray192

    jmurray192 wilsonville oregon Bronze Supporter Bronze Supporter

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    You guys are just now learning this :noway:
  5. Dunerunner

    Dunerunner You'll Never Know Well-Known Member

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    They haven't been for some time, especially after shipping.
  6. Solomon

    Solomon Vancouver Active Member

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    After their gouging in 2008 I vowed not to buy from them. Then they got the exclusive to the RIA 10mm 1911's and I almost caved. Their behavior this time around makes me glad I didn't.
  7. rsmccsman

    rsmccsman Hillsboro Go Blazers!

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    If you haven't received the merchandise but have been charged on your credit card you can dispute this as merchandise not received. If it was the wrong item and you returned it and have proof of return you can also dispute that as not as described. Should not be hard to get your money back as long as you have a returned receipt from the post office or UPS.
  8. Bushman

    Bushman Auburn, WA Well-Known Member

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    CDNN did the EXACT same thing to me as they did the OP.
  9. boxer13

    boxer13 PNW Active Member

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    There are so many other online retailers that offer better service and prices why anyone would go to cheaper than dirt is beyond me.
  10. skydiver

    skydiver Sandy,OR Well-Known Member

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    Go Brownell's and Midway - even though Midway charges too much for shipping, they're honest.