Ok everyone, tell me what you think. I bought a Ruger 22/45 Lite in late September and wasn't able to take it to the range until late October. Before taking it to the range I made three modifications: aftermarket burl grips, Williams Fire Sights and a Sam Lam hammer bushing (this replaces the magazine disconnect). At the range I put 80 rounds through the gun; later that evening while cleaning it I found some dark spots in the barrel that I was unable to remove. I tried a bore snake, I tried a copper brush, I tried solvent-dipped patches, then I repeated everything just to be sure. The dark spots were still there; I decided there might be a manufacturing defect, so I called Ruger. They e-mailed me a shipping label so I could send the firearm back. I included a short note telling them about the problem and the modifications I made so they wouldn't be surprised. Fast forward to this week. I was told during my initial call that I would get some sort of a status update via phone or e-mail prior to receiving the gun regarding what had been found, but on Tuesday I got an alert from UPS that my gun was being shipped back without any sort of other notice from Ruger. A package arrived from Ruger today, I opened it up to find my gun with another magazine disconnect installed and a note that did not address the original problem for which I had sent it in; the note did say that they had reinstalled the magazine disconnect, as it was missing. My hammer bushing was no where to be found. So I called Ruger and spoke to one of the service representatives. He put me on hold while he talked with the service technician, then came back on the line and said that the dark spots were lead fouling and that they had cleaned it for me (I admit, I'm the dumbass there... I've never had a problem with lead fouling on any of my .22's before). I asked about the hammer bushing and he advised me that it is their policy to return the gun to factory condition in regards to any parts involving the hammer or sear and to not return any modified or aftermarket parts. I asked for the bushing back; he said no, that it was gone and that even if they still had it they wouldn't send it back. I asked to be reimbursed the $12 I had spent on the bushing, since it wasn't theirs and they kept it; he put me on hold while he talked with his supervisor. He came back on 5 minutes later and said "if you're not happy with the service we provided you then you can reimburse us for the shipping costs and time we spent with your gun". I asked just to be sure "so you're telling me that you kept my property and if I'm not happy with that my only recourse is to pay you money and you still won't send my property back?" He confirmed that that was correct. I told him that wasn't acceptable and asked for that statement in writing. He said he wasn't sure he could do that, and that he would have to put a note in the file and talk with his supervisor; I told him that I would hold. 10 minutes later he comes back on the line and says he spoke with the technician again and that he did indeed still have the bushing and that they would be sending it back to me in the mail tomorrow. He also informed me that if I ever returned the firearm for service with the hammer or magazine disconnect modified that they would void the warranty and charge me $80 for service; I told him that was acceptable. So, tell me what you all think. Was I unreasonable to expect them to return my property intact? Were they unreasonable to keep the bushing? Were they unreasonable to tell me that my only recourse was to give them money and that I still wouldn't get my bushing back? This is my first time ever sending a firearm back to the factory; was my expectation of having my gun returned to me intact unreasonable?