As many know I recently bought myself a MKIV LITE. Wife had bought me a MKIII LITE a couple or 3 Christmas ago and I really loved it. Well while back after cleaning it went together and became a paper weight. Would not function and would not come apart. I had intended to send it back for repair then off load it. Wife wanted to ask Smith about it first she had run into. She did, he said send it back. So I finally get around to calling to try to get a return RMA. Woman gets on the phone tells me to have a firm solid table and empty mag. She had me work on the pistol and damned if she did not get it apart again and so of course back together and functioning fine again. She said she is an "expert" at these that what happened to me happens all the time. That she spends a lot of time on the phone walking people through this. Well left me impressed to say the least. I had intended to buy one of those bushing to do away with the mag disconnect which is what caused all this fun. Since I now have a MKIV of the same pistol I think I will pass on that. Wife has been shopping a Target version of this pistol so I told her take it to the shop and use it as a trade in on that since selling these is more trouble than it's worth to me these days. Just wanted to say I was impressed with the woman from Ruger and her help. I was sure this pistol was going to have to return home to ever work again. Did take a long time on hold on the phone to get them. Probably walking a lot of owners through the same thing I had.