Bronze Supporter
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I have several PSA pieces from stripped lowers to complete rifles, and have found them to have good products. My Gen 2 PA10 from 2017 or 2018 broke a firing pen retainer clip. I tried to find one locally and online but had no luck.
Probably mid year I contacted them and we couldn't see the purchase date in their or my records. When I pushed, it's supposed to have a lifetime warranty. I don't want a rifle, I just want a pin. This went back and forth with different customer service operators until the end of year holidays.
When I finally escalated it, a guy asked for photos of the BCG around Christmas and issued a warranty #. After the holidays, I emailed back, what's going on and they asked for a photo of the upper. I think a pick of my finger may have slipped in there. Finally they said, they no longer use that clip and are mailing a regular clip for the BCG.
It would have been nice if in any of the previous conversation they just said, a regular pin will be fine. Outside of that one issue, there's been no problem with any of their products. The CS people are polite but not results driven. I had asked around various gun shops, a no one would confirm the regular cotter pin should work.
Probably mid year I contacted them and we couldn't see the purchase date in their or my records. When I pushed, it's supposed to have a lifetime warranty. I don't want a rifle, I just want a pin. This went back and forth with different customer service operators until the end of year holidays.
When I finally escalated it, a guy asked for photos of the BCG around Christmas and issued a warranty #. After the holidays, I emailed back, what's going on and they asked for a photo of the upper. I think a pick of my finger may have slipped in there. Finally they said, they no longer use that clip and are mailing a regular clip for the BCG.
It would have been nice if in any of the previous conversation they just said, a regular pin will be fine. Outside of that one issue, there's been no problem with any of their products. The CS people are polite but not results driven. I had asked around various gun shops, a no one would confirm the regular cotter pin should work.