I had an issue with my slide binding, so I called springfield and spoke with Kathy Dochterman, and John the warranty gunsmith, both of whom are very professional and knew what they were talking about. I sent it in and while it was in I called back and asked about sight pricing and having the custom shop do this while it was there anyways. the lady I dealt with and Kathy both assured me that my shipping was paid both ways since it was in for repairs but when the custom shop finished the job and sent my gun back they charged me shipping which I never authorized. I called them up and they refused to refund the shipping costs. I also asked very specifically at the time I ordered the work on my sights if there was tax since they just gave me an even number for a price they said no tax, I thought cool well there is tax collected for washington residents no biggie just answer correctly when asked a specific question. my issues really lie with Dave Williams the custom shop mananger he is a total jerk! I probably would have dropped the whole issue if he had been pleasant and courteous, but he wasn't even close. He essentially called me a liar multiple times and actually laughed at me a few times, completely unprofessional. I was so pissed about the treatment I sold the gun and will never buy another springfield again which actually sucks as I really liked the 3.8 compact .45 xdm and was planning on purchasing that soon, but no longer as a matter of principal, especially since I spent over 2 hours on the phone trying to get to someone over him that actually cared how their customers were being treated with no avail. Not one person actually said hey that sucks sorry you were called a liar and that douche laughed at you that was unprofessional. as I said I would have dropped it had he been courteous but since he wasn't I didn't. Now I am letting everyone know about thier service on the custom shop side.