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I know not everybody uses Photobucket. Some folks have glowing reports of how wonderful it is, while I believe too many folks struggle severely. I have struggled, off and on, as long as I've used it.
I am now denied access to my Photobucket account for not paying my upgrade fee. Problem is, I did pay it, and I have a payment confirmation from them, but I cannot get the attention of their robot that answers customer service requests.
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An update, or lack of an update to my dilemma. Before you reply that it works perfectly for you and I need to clear my cookies, please read the entire post.
A year ago, I paid Photobucket $35 for a years subscription of extra storage, and to be ad-free. Makes the entire site easier and much faster to use. And before you say you wouldn't pay, well I did, and that's my choice.
Over a week ago, I was denied access to my Photobucket account, as my subscription had expired.
I clicked where they said, and I paid another $34.99 for another year. And I immediately received email confirmation that they received and processed my credit card payment.
But, then I continued to be denied access. I have attempted many times to contact their customer service. After 4 days, I finally received an automated response saying since they've heard nothing more from me, they will consider my problem resolved. What??? I responded again, reminding them of the whole scenario. Three days later, (yesterday), I received a response. They said they have not received nor have any record of my payment. What???
I copied every e-document, and the receipt for payment, and every discussion I've had with their robot, and returned it again to their customer service.
Seems they are overwhelmed, and it takes customer service requests 3+ days to be at the top of the stack. And then, they don't really read the request or do any real follow up.
Many of us, (and before you correct me, I know not everybody), have continuing issues with photobucket. They seem to be absolutely overwhelmed with their site, and just cannot get everything up and running simultaneously. A bunch of folks (I know not everybody) are jumping ship and going with other photo hosts. I have also. But, when it works, Photobucket is the most effective photo host for my needs. I hope they get everything figured out.
WAYNO.
I am now denied access to my Photobucket account for not paying my upgrade fee. Problem is, I did pay it, and I have a payment confirmation from them, but I cannot get the attention of their robot that answers customer service requests.
.........................................................................................................
..........................................................................................................
An update, or lack of an update to my dilemma. Before you reply that it works perfectly for you and I need to clear my cookies, please read the entire post.
A year ago, I paid Photobucket $35 for a years subscription of extra storage, and to be ad-free. Makes the entire site easier and much faster to use. And before you say you wouldn't pay, well I did, and that's my choice.
Over a week ago, I was denied access to my Photobucket account, as my subscription had expired.
I clicked where they said, and I paid another $34.99 for another year. And I immediately received email confirmation that they received and processed my credit card payment.
But, then I continued to be denied access. I have attempted many times to contact their customer service. After 4 days, I finally received an automated response saying since they've heard nothing more from me, they will consider my problem resolved. What??? I responded again, reminding them of the whole scenario. Three days later, (yesterday), I received a response. They said they have not received nor have any record of my payment. What???
I copied every e-document, and the receipt for payment, and every discussion I've had with their robot, and returned it again to their customer service.
Seems they are overwhelmed, and it takes customer service requests 3+ days to be at the top of the stack. And then, they don't really read the request or do any real follow up.
Many of us, (and before you correct me, I know not everybody), have continuing issues with photobucket. They seem to be absolutely overwhelmed with their site, and just cannot get everything up and running simultaneously. A bunch of folks (I know not everybody) are jumping ship and going with other photo hosts. I have also. But, when it works, Photobucket is the most effective photo host for my needs. I hope they get everything figured out.
WAYNO.
.
