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[Edit 1-28-21: Suddenly our account with PayPal is back! All funds are there as if nothing happened. No notification, just back to normal.
But it's too late. I've already chosen a new card processing service and closing the PP account.
Certainly, I immediately transferred the remaining balance directly to the bank.
Kind of makes me think it may have been a software automation mishap and may not have had any human interaction involved. May never know.
End Edit]
The Trash No Land donation link to PayPal has been removed from our website!!! I pulled it for good reason.
You may have noticed that I have removed the Donate links to PayPal on our main TNL website and the Public Lands Target Shooters forum. It's because THEY have cancelled US! Here's what happened….
I received a PM from a new Trash No Land member Dave, via Facebook messenger, (an RSO at Tacoma Sportsman's Club) (he's also a new member on the PLTS forum), who filled out our membership form and then tried to donate $25 for the Soldier membership level via the PayPal link in that form. He was denied. He tried 3+ times and triple checked his card info and was rejected each time. I had received his membership info, from our website form, but I had not received an email notification from PayPal that he completed the payment. Now that he had my attention, I went to the PayPal site to see what's up.
The PayPal site said our account is 'Limited', meaning locked and we can't transfer or receive money, until we resolve issues. It showed that we have over $500 in our account but cannot transfer or receive. The issues they presented were;
You can no longer use PayPal
After a review, we decided to permanently limit your account as we found potential risk associated with it. As a result, we can no longer offer PayPal services to you.
Again, I go to their site and this time, I don't see any of our funds (we have over $500 in our account), and nothing about Trash No Land (only my personal profile that cannot be used). Their info says, in their so called "Resolution Center", that our account cannot be used anymore and any funds remaining will be held for 180 days, at which time they will send an email with instructions on how to claim it. No other explanation or reason.
The email, and their website page, gave no specific reference to any part of their Terms of use Policy, no reason why they did it, nor did they provide any explanation of their review. This leads me to suspect they assume we are selling 'Guns' or gun related items! We have never sold guns, much less used PayPal for any gun related thing. In fact, we've never sold anything! We have only used their service for donations, membership and fundraisers. We are education and information about the responsible use of guns on public lands and we support those who do so. But we don't sell anything.
I cannot find a way to contact anyone at PayPal, without waiting for hours on hold (and I can't do that on a work day in regular work hours). I'll keep searching and try to find a reason.
I went back to PayPal and searched for my problem in their "Community Forum". My goodness! The same exact situation has happened to many! I read most of the threads dating back to June, 2020 and ran out of time, but I can assure you, PayPal is actively doing this to people without specific explanation or customer service response.
I have enjoyed a good experience with PayPal up to this point. We've used the service since 2017 and have never had a problem. In fact, they vetted us as a certified 501(c)3 Charity organization and we receive a discounted fee rate for that. We have never had a customer dispute.
For now, I'm dumping them by removing all links and references to PayPal on both our sites, so that others don't have that problem when trying to donate or sign up for supporting membership. I even took down our Trash No Land Membership page because the Submit button takes you straight to PayPal to pay a membership support level.
I'm starting a search for another option like Square, Stripe, Venmo and others. I've also asked our web host for his recommendations (he's pro gun also). We need to get set up with a card option right away., and with someone who provide good customer service. As soon as we do, I'll get the links up on our website, however with the Trash No Land website currently being rebuilt, I may not be able to make that change until our new site goes live. (soon).
Will keep you posted!
Note: If you have the PayPal service, don't keep any funds in there! Transfer them to your bank right away. If they decide to limit your account, you will not have access for 180 days and stand a good chance at loosing it all to cover their "Administration Costs".
Bill
CEO Trash No Land
But it's too late. I've already chosen a new card processing service and closing the PP account.
Certainly, I immediately transferred the remaining balance directly to the bank.
Kind of makes me think it may have been a software automation mishap and may not have had any human interaction involved. May never know.
End Edit]
The Trash No Land donation link to PayPal has been removed from our website!!! I pulled it for good reason.
You may have noticed that I have removed the Donate links to PayPal on our main TNL website and the Public Lands Target Shooters forum. It's because THEY have cancelled US! Here's what happened….
I received a PM from a new Trash No Land member Dave, via Facebook messenger, (an RSO at Tacoma Sportsman's Club) (he's also a new member on the PLTS forum), who filled out our membership form and then tried to donate $25 for the Soldier membership level via the PayPal link in that form. He was denied. He tried 3+ times and triple checked his card info and was rejected each time. I had received his membership info, from our website form, but I had not received an email notification from PayPal that he completed the payment. Now that he had my attention, I went to the PayPal site to see what's up.
The PayPal site said our account is 'Limited', meaning locked and we can't transfer or receive money, until we resolve issues. It showed that we have over $500 in our account but cannot transfer or receive. The issues they presented were;
- we need to update our info and supply the latest bank statement, and update my personal credit card info; and
- there was recent suspicious activity.
You can no longer use PayPal
After a review, we decided to permanently limit your account as we found potential risk associated with it. As a result, we can no longer offer PayPal services to you.
Again, I go to their site and this time, I don't see any of our funds (we have over $500 in our account), and nothing about Trash No Land (only my personal profile that cannot be used). Their info says, in their so called "Resolution Center", that our account cannot be used anymore and any funds remaining will be held for 180 days, at which time they will send an email with instructions on how to claim it. No other explanation or reason.
The email, and their website page, gave no specific reference to any part of their Terms of use Policy, no reason why they did it, nor did they provide any explanation of their review. This leads me to suspect they assume we are selling 'Guns' or gun related items! We have never sold guns, much less used PayPal for any gun related thing. In fact, we've never sold anything! We have only used their service for donations, membership and fundraisers. We are education and information about the responsible use of guns on public lands and we support those who do so. But we don't sell anything.
I cannot find a way to contact anyone at PayPal, without waiting for hours on hold (and I can't do that on a work day in regular work hours). I'll keep searching and try to find a reason.
I went back to PayPal and searched for my problem in their "Community Forum". My goodness! The same exact situation has happened to many! I read most of the threads dating back to June, 2020 and ran out of time, but I can assure you, PayPal is actively doing this to people without specific explanation or customer service response.
I have enjoyed a good experience with PayPal up to this point. We've used the service since 2017 and have never had a problem. In fact, they vetted us as a certified 501(c)3 Charity organization and we receive a discounted fee rate for that. We have never had a customer dispute.
For now, I'm dumping them by removing all links and references to PayPal on both our sites, so that others don't have that problem when trying to donate or sign up for supporting membership. I even took down our Trash No Land Membership page because the Submit button takes you straight to PayPal to pay a membership support level.
I'm starting a search for another option like Square, Stripe, Venmo and others. I've also asked our web host for his recommendations (he's pro gun also). We need to get set up with a card option right away., and with someone who provide good customer service. As soon as we do, I'll get the links up on our website, however with the Trash No Land website currently being rebuilt, I may not be able to make that change until our new site goes live. (soon).
Will keep you posted!
Note: If you have the PayPal service, don't keep any funds in there! Transfer them to your bank right away. If they decide to limit your account, you will not have access for 180 days and stand a good chance at loosing it all to cover their "Administration Costs".
Bill
CEO Trash No Land
Last Edited: