I don't know what has happened to that company. I placed an order in early January and Palmetto charged my Credit Card. I waited for an e-mail acknowledging my order but one never came. After five weeks, and nothing from Palmetto I called and waited for twenty minutes, I was then told to leave a message and phone number and someone would return my call. One week and no call so I had my credit company check on the charge. Yesterday my card was credited with the Palmetto charge, and still no communication from Palmetto. I have been buying from them for a couple of years and they have been slow but not absent. FYI