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Palmetto State Armory

Discussion in 'General Firearm Discussion' started by kenham, Jan 20, 2014.

  1. kenham

    kenham cowlitz Member

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    I don't know what has happened to that company. I placed an order in early January and Palmetto charged my Credit Card. I waited for an e-mail acknowledging my order but one never came. After five weeks, and nothing from Palmetto I called and waited for twenty minutes, I was then told to leave a message and phone number and someone would return my call. One week and no call so I had my credit company check on the charge. Yesterday my card was credited with the Palmetto charge, and still no communication from Palmetto. I have been buying from them for a couple of years and they have been slow but not absent. FYI
     
  2. lazerblazer

    lazerblazer Portland Active Member

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    I placed an order for something they said was in Stock and it took 2 weeks for them to process the order and another 10 days just to get it to me. There customer service was not very helpful either they would do nothing to expedite my order or compensate for their extended wait time. Their website clearly outlined how long the waiting would be but they were well outside of their time frame. I don't think I can do business with them due to poor CS, despite their awesome deals.

    sent from Lazernote
     
  3. PDXoriginal

    PDXoriginal PNW Well-Known Member

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    So... if you placed your order in early january, how has 5 weeks already passed? Not that I am defending them, but I always get a laugh when things don't happen as quick as we thought and we end up thinking more time passed then really has.

    On a serious note, yeah Palmetto's customer service is HORRIBLE, their communication is non existent, their shipping QC is pathetic and it still blows my mind how often they ship orders missing parts, you would think they would fix their problems after numerous continued issues.

    With that said... I still do business with them despite getting a package with missing parts, they did remedy the problem quick and their lower deals and uppers with FN barrels are still great deals.

    If you expect good or even decent customer service, Palmetto is not for you. Count yourself lucky you got a full refund and take your business elsewhere.
     
  4. Rix

    Rix Tacoma Active Member

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    I've ordered from psa, then just wait.
    I know they're not fast, but they've always been faster than I was expecting.
    Mostly been really good deals, so I don't worry.
    How has it been 5 weeks if it was ordered in January?
    If whatever it was was ordered on the first , it still hasn't been 4 weeks.
    ??
     
  5. Reno911

    Reno911 Hillsboro Well-Known Member 2015 Volunteer 2016 Volunteer

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    We are only into the 4th week of January?

    PSA charges all transactions immediately. This is their business method.

    If you had your bank charge PSA back and you got a credit, hard to tell from your post, than why would PSA send you anything? Sounds like you got your money back?

    Best bet if you still want what you ordered is to get on the phone with someone. Or get on AR15.com and PM them. They are pretty good in responding to AR15.com PMs.

    In the past when I've ordered from them around the holidays. It takes them about a week to get a tracking label printed, not actually shipped. Than another week to two weeks for it to arrive.

    Sorry your having issues with PSA. I know how you feel I've had my share of mishaps from them.
     
  6. kenham

    kenham cowlitz Member

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    My mistake, I made the order in December, I'm still writing 2013 on my checks. Old age is a bubblegum.
     
  7. pdx1

    pdx1 Portland Area Active Member

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    I ordered from them during their new years sale
    barely got my stuff yesterday..... They had a lot of really good deal in their sale
    so I'm sure theyre catching up... They dont always send tracking numbers
    but no excuse for poor CS
     
  8. cpy911

    cpy911 Newberg Active Member

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    Go to Aimsurplus.com and order from them. Good deals and you get a tracking number and get your stuff fast.

    My first PSA order took 4 weeks and finally contacted them. Took two round trips of product to get what I ordered. However they made it right in the end.

    My second order went fine. No tracking but arrived in a timely manner.
    I am liking AIM better these days.
     
  9. clearconscience

    clearconscience Vancouver, WA Well-Known Member

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    I like that brownells didn't charge me until my items shipped, the glockstore was the same.
     
  10. clearconscience

    clearconscience Vancouver, WA Well-Known Member

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    Surplusammo.com ain't too bad either
     
  11. 206thsense

    206thsense Seattle, WA, USA Bronze Supporter Bronze Supporter

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    AIM is great... my only problem with them these days is that the things I want to buy from them run out of stock so quick...
     
  12. SomeDude

    SomeDude Portland, OR Reclaimer

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    I've ordered from PSA several times in the past couple months. The longest was an order I placed on 12/31 that is tracking to arrive 1/23. All other orders have between right at or just under the quoted 2 week mark. I have recently been very tempted by AIM Surplus since they have pretty solid deals, faster shipping, and usually free shipping. Make no mistake though, PSA has hands-down the best deals on quality stuff, especially assembled uppers and lowers. It is rare in any business that the best deal is accompanied by the best or quickest service.
    I will continue to do business with them as long as it's something I don't need tomorrow. When it comes to bcg, ammo, or individual parts, I'll probably check AIM first. I really like their free shipping which isn't common.
     
  13. Rix

    Rix Tacoma Active Member

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    Barely got your stuff? What's that mean?
     
  14. kenham

    kenham cowlitz Member

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    I started this thread complaining about no response or shipping from PSA, and no customer support. I contacted my credit card company and they contacted PSA and my order was here in three days. I really do like the company and have bought from them for three years. I guess I will continue buying from them and try to be more patient.
     
  15. erudne

    erudne The Pie Matrix PPL Say Sleeping W/Your Rifle Is A bad Thing? Bronze Supporter

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    The AR-15 is the #1 selling rifle in America.
    If I had a family I would start a hard copy ledger and back date it to the day you ordered your rifle. I would describe daily life, down to your children's clothes and their school. Include pictures as well. I would find a way to hide those journals so that it might take a decade or more to find them.
    Do not trust your attorney
    Your family's lives depend on it
     
  16. billyinfinity

    billyinfinity Portland All pie, all the time. 2015 Volunteer

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    what the @#$% are you talking about?
     
  17. Rix

    Rix Tacoma Active Member

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    X2
     
  18. MBGraphix

    MBGraphix Salem, Oregon Member

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    Ok seriously.... :huh: More insight please...
     
  19. clearconscience

    clearconscience Vancouver, WA Well-Known Member

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    I'm assuming the pie matrix is in washington because that guy must be smoking some grade A+ level stinky green leaf.

    (Don't smoke and shoot, the flying fairy is hard to hit and you'll waste a lot of ammo)
     
  20. Certaindeaf

    Certaindeaf SE Portland Well-Known Member

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    I think it was code for instead of documenting pain and suffering regarding this subject forever, he shoulda coulda just got an AR from malwart.
    ie absurdo reductum
    either that or that's some good stuff, mang