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This 911 call is apparently from someone who was outside the Jack in the Box when it all happened. There may yet be another 911 recording from a customer who was inside, at least according to the reports.
A statement by a Jack in the Box executive;
(article update at the very bottom)
A statement by a Jack in the Box executive;
http://nocera.blogs.nytimes.com/2014/05/09/the-gun-report-may-9-2014/Brian Luscomb, vice president of corporate communications for Jack in the Box, told the New York Times this evening, "Our employees told us that they did not hide in the freezer."
(article update at the very bottom)