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If you don't want to explain it, don't start it! SRG
I guess I'm lucky, as all of my deals have run smoothly. Which is in direct contrast to selling anything on craigslist. I typically only deal with people with positive reviews, but every now and then I deal with a newbie.
Before I contact someone on NWFA, I look at feedback and # posts to see how long they may have been around. I tend to avoid newbs, but they're not off the list, just depends on the deal. Folks dealt with me as a newb, so I try to give some leeway.
Communication is the big deal for me. Just this week I proposed a trade offer to a guy, but after doing a little more research on his gun, I backed out, politely. I made sure he was clear on why I decided against the trade and we left the conversation on good terms.
I don't expect every deal to go down, a variety of things can come up to end a deal. I'm okay with that as long as you don't commit, then flake, with no warning/communication or reason. Anyone who has dealt with me (or read my posts ) knows I'm a fan of words and abundant communication. I'm definitely not a fan of two-word responses. I've cut off a few deals based on very poor communication or lagging/untimely responses.
Yeah, I have had 100% positive NWFA transactions.
That 25% number seems crazy.