New fan of Vortex, and their warranty!

[Blowgunner]

Decided to buy a new monocular for this season. Ended up picking a Vortex. Well.... on day 3, my malinois/lab pup decided it would make a great chew toy, and completely destroyed it. I called vortex and told them what happened, hoping they could repair it on my dime. To my surprise they covered the complete repair, and I only had to pay to ship it to them. I was completely shocked. I will be a Vortex customer for life now.
It's refreshing to see companies that still care 100% for their customers.

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[ThemGunsThough]

Very awesome! I have 4 of their scopes and hope I won't ever have any problems with either but glad to know they backup their stuff.

 

[SA Shooter]

Yup...they are one of those firms you can count on. No questions asked, they will warranty their gear.

 

[F2CMaDMaXX]

This is surprising, yet good to know.

 

[edslhead]

I was trying on the sunshade on one of my Vortex scopes and when i unscrewed it the lens actually unscrewed. It must have let the gas out because the scope fogged up inside and was unusable out elk hunting. I got their form online and mailed it off to them. They sent me back a new scope in less than a week. Great warranty in my opinion

 

[Kruel J]

I bought a Strikefire II for my last AR build. I noticed my BUIS were way off to the right while 1/3 co-witnessing. It appeared the cantilever mount was off a little bit. I called them, and a new mount was in my mailbox a few days later. Great service!

 

[coltemp]

I have seen pictures of two mangled chucks of a spotting scope left over from a house fire. Next to it was a brand new scope direct from Vortex.
Several other well known companies have ahd to step up there game a bit since Vortex actually means what they say when they have a lifetime warranty.
Also, in case you didn't know. That warranty is on the item not the original purchaser. Many others only have a no fault to the original owner! Vortex will either fix it, repair it, or replace it, or upgrade it if its old enough to whatever is new.
I have Bino's and a few other things. Going to get a Spotter from them shortly. Look through their glass, compare it to those 4K brands like Swaro, Ziess, Lieca, etc... It's amazing just how good they are. Is there a difference, yes and you do start to notice it at higher magnifications, But the differences are fairly small and when it costs half or even a third, they are hard to beat!

 

[Sgt Nambu]

^^^^DITTO!!!

 

[mjbskwim]

I'll buy their scopes but I have sent two pairs of binoculars back. 100% failure rate for me.

 

[Sgt Nambu]

Interesting, I have had a pair of binos for four years, they work perfectly and no issues!

 

[Ilikegunz]

I also had a great customer service experience with Vortex. Bought a used viper pst off nwfa. It had some debris inside it on the glass, very distracting. Sent it to them and no questions asked fixed it and sent it right back. Will buy their products for sure.