Twodogs

Messages
1,242
Reactions
1,060
Then why not send it back and let them make it right instead of flaming them?
Because this is suppose to be one of their higher end limited edition knives it should not need fixed, and I don't believe they are capable of making it right, I know I am capable of fixing it I already cleaned up the blade and will do the handle next. if they had not pulled my review, I think I would have just let it be.
 

ZigZagZeke

Messages
5,806
Reactions
14,255
Because this is suppose to be one of their higher end limited edition knives it should not need fixed, and I don't believe they are capable of making it right, I know I am capable of fixing it I already cleaned up the blade and will do the handle next. if they had not pulled my review, I think I would have just let it be.
Okay, so in your book there's no way for a manufacturer to make a mistake and then make it right. It's not about the knife. It's about you being insulted. Got it.
 

eldbillbo

Messages
4,123
Reactions
2,538
I just got one of the Buck limited 119's with red micarta handles and s35vn steel blade, first off the grind on the edge was very miss matched one side showing twice the bevel as the other, I was able to regrind the bevel with my edgepro. next the micarta handle was only polished on the sides top and bottom rough and dull, I will fix this also.
I wrote a revue on Bucks web site which they pulled down and sent me an email asking to call them and I did they wanted me to send the knife back so they could look at it I declined the offer as I can fix the problems myself and I don't trust them.
I bought one of their custom 103 skinners with rose wood handle and D2 steel a while back and it is a very nice knive but with the 119 costing twice as much I was expecting better from them. View attachment 1246983
They offered to fix it I don't see a reason to complain publicly. Don't get me wrong you have every reason to be irritated. I get it you paid a lot for it but just because its not made it China does not mean that the new guy let a bad one slide. It's hard to get people who actually want to work nowadays maybe an overworked employee. To me if they were not willing to help or if they were going to charge you shipping you would have every reason in the world to complain publicly.

When a company does not offer to fix a problem that when its time to rip into them.
 
Last Edited:
If it was your product that someone was complaining about, and you strongly suspected it was a counterfeit that the review was based on, would you let the review stand without examining the knife yourself to see if it was indeed your product or a knockoff? I don't blame them a bit.
I think I'd HAVE to leave UNTIL I verified its fake. For honor, its kinda like innocent until proven guilty in reverse.
Look at the Mark Serbu incident with Kentucky thumbs.
It was kinda the same deal. Guilty until proven innocent. Sucks but in the end sticking to the hard true road will gain you "hard" true customers loyal in the end.

I think now a days, people are generally hyper sensitive to "antics" and will we through them instantly.
 
Okay, so in your book there's no way for a manufacturer to make a mistake and then make it right. It's not about the knife. It's about you being insulted. Got it.
I'm sorry but I agree with @Twodogs if manufacturers dont want crappy reputations they should work hard in the quality control Dept. Now a days manufacturers just want a warm body to shut up and not make waves in the shop floor. They generally regard someone who is observant and finds bad parts as the one causing problems.

I had major issues with this on my last job. The employees wouldnt even look for the bad parts in a run, they would simply grab the same exact parts out of the same tool position EVERY time and although they sat on their arse for a 3 hour run they would spend as little time checking parts so they can literally get back to watching YT and effing around not cleaning or anything. In fact the one kid would outright b*tch about cleaning and would outright say its below him.

Someone like that I'd never have running a machine. He'd be cleaning till he couldn't stand it and quit. And I'd NEVER hassle the people who cleaned without asking. Sorry bit of a tangent there. But that's pretty standard these days. Poor work ethic. Poor attention to process.
 

ZigZagZeke

Messages
5,806
Reactions
14,255
I think I'd HAVE to leave UNTIL I verified its fake. For honor, its kinda like innocent until proven guilty in reverse.
Look at the Mark Serbu incident with Kentucky thumbs.
It was kinda the same deal. Guilty until proven innocent. Sucks but in the end sticking to the hard true road will gain you "hard" true customers loyal in the end.

I think now a days, people are generally hyper sensitive to "antics" and will we through them instantly.
And at the same time in the same message they asked him to call them, which he refused to do. "Don't bother me with facts, I'm too busy being offended."

At one point in my career I worked customer service. Some people NEED to be offended, and nothing you can do can take that "right" away from them.

I used to own a marina business. Part of that business was houseboat rentals. We rented steel hulled, 50 foot, luxury houseboats with inboard engines. We had a fleet of 12 of them. Right about this time of year they were completely booked up for the next month. We had a guy arrive with his family only to find that the boat he reserved had suffered a blown engine the day before. No spare engine. Parts weren't available. We'd be lucky to have it running again within 3 days. His week long vacation was blown. Yes, he was mad at first. I asked him to work with me and we'd make sure he and his family had a great vacation.

We got him a free week in a nearby luxury hotel. We gave him one of our rental ski boats for 4 hours every day. We bought him admission for the whole family to the local theme park every day. We got him free tickets for great seats at all of the local music venues every night. We paid his dinner tab at the hotel every night. We spent about $5K making things right with him. He went home a happy man and recommended us to all of his friends. He had a great vacation and we got $50K worth of free word of mouth advertising. Everybody came out ahead.

Or he could have insisted on being insulted and stomped off.
 
And at the same time in the same message they asked him to call them, which he refused to do. "Don't bother me with facts, I'm too busy being offended."

At one point in my career I worked customer service. Some people NEED to be offended, and nothing you can do can take that "right" away from them.

I used to own a marina business. Part of that business was houseboat rentals. We rented steel hulled, 50 foot, luxury houseboats with inboard engines. We had a fleet of 12 of them. Right about this time of year they were completely booked up for the next month. We had a guy arrive with his family only to find that the boat he reserved had suffered a blown engine the day before. No spare engine. Parts weren't available. We'd be lucky to have it running again within 3 days. His week long vacation was blown. Yes, he was mad at first. I asked him to work with me and we'd make sure he and his family had a great vacation.

We got him a free week in a nearby luxury hotel. We gave him one of our rental ski boats for 4 hours every day. We bought him admission for the whole family to the local theme park every day. We got him free tickets for great seats at all of the local music venues every night. We paid his dinner tab at the hotel every night. We spent about $5K making things right with him. He went home a happy man and recommended us to all of his friends. He had a great vacation and we got $50K worth of free word of mouth advertising. Everybody came out ahead.

Or he could have insisted on being insulted and stomped off.
Yeah I get what your saying. I could only be so lucky and would be happy a that. I find service like that is really the exception but should be the standard. Small businesses know you gotta earn business and loyalty. Somewhere that's lost along the way yo a medium to large size business.
I would be shocked if I received service like that. Like you said though its hard to get over loosing money short term but you have to KNOW much like a casino odds are it will pay dividends in the end. You gotta look at the long term just like all things.
 

ZigZagZeke

Messages
5,806
Reactions
14,255
Yeah I get what your saying. I could only be so lucky and would be happy a that. I find service like that is really the exception but should be the standard. Small businesses know you gotta earn business and loyalty. Somewhere that's lost along the way yo a medium to large size business.
I would be shocked if I received service like that. Like you said though its hard to get over loosing money short term but you have to KNOW much like a casino odds are it will pay dividends in the end. You gotta look at the long term just like all things.
Yeah, we got return rentals from that guy and his friends and neighbors for years after that episode. The bonus was it was the right thing to do.
 

Upcoming Events

Oregon Arms Collectors August 2-Day Show
Hillsboro, OR
Wes Knodel Gun Shows
Chehalis, WA
Rimfire Challenge
Canby, OR

Latest Resource Reviews

New Classified Ads

Back Top