My Kershaw knife does not have a Warranty...

[cooldave52000]

Simple solution if you dont like Kershaw dont buy them - I have bought many and for my purposes seconds are just fine - I normally end up losing them anyways. I will admit that if I paid full price for a second then I would be a bit miffed - however there is a reason for the XXXX stamped over the top of the of the kershaw name and as a buyer I would be responsible for asking questions. A seller that sold a second as a new knife ( unblemished ) I would never ever buy from again. I feel that keshaw sells thier seconds in good faith. Question - what should kershaw do with thier blemishes if they dont sell them as they do?

Respectfully

James Ruby

You are right I will not ever buy from them (the retailer) again.
I do not hate Kershaw knives
What should they do with the knives that do not meet there High standard?
Destroy them
This not uncommon

In hind site had I known about the seconds I would have never bought the knife

Just like if I was going to buy gun that was stamped a second I would not buy

back to my first question

Why don't they just stamp second in clear english instead of a code?

 

[SavageGerbil]

great call, destroy them! who needs a good knife at a discount anyways
oh wait..

 

[deen_ad]

Why don't they just stamp second in clear english instead of a code?

They did, "XXXX" is pretty clear as far as English goes!

Take it back to the shop, they're the ones at fault here as many others have said.

 

[Keane]

You are right I will not ever buy from them (the retailer) again.
I do not hate Kershaw knives
What should they do with the knives that do not meet there High standard?
Destroy them
This not uncommon

In hind site had I known about the seconds I would have never bought the knife

Just like if I was going to buy gun that was stamped a second I would not buy

back to my first question

Why don't they just stamp second in clear english instead of a code?

If they were to destroy them, the result would be that the rest of their knives would get much more expensive. The 'seconds' market allows them to offset a lot of their costs/yield problems. Additionally, seconds markets tend to act as great marketing device by creating market segmentation.

The reason they don't stamp 'second' on it, is because their stamping machine can't do that... It would cost them more to do it, and result in ALL of their knives going up in price. The XXXX is pretty clear compared to what every other industry does (clothes cut tags, some tools make a small 'hash' mark on them, etc).

ADDITIONALLY Kershaw TELLS their customers that these are seconds without warranty when they buy them (you buy them under a giant sign that says so, and the cashier tells you before you check out!). You just bought it second hand from a less-than-honest shop.

Blame here:
80% shop for selling without the warning (perhaps at near full price?)
30% you for not doing research on what is a clearly marked problem
-10% Kershaw for offering products at a huge discount so that us poor shlubs can afford awesome/reliable/strong knives.

 

[cyclesurvival]

Chalk it up to a learning experience, the XXXX have been at gun shows for years no life time warranty, but if the retailer was selling a MSRP he should be liable and I would tell everyone who he is. The reps a Kershaw dont promote these XXXX it had to be someone else selling them or the retailer was lied to.

 

[TJdamon]

When you bought it did it even have a box, I think all the XXXX knives I have bought at their warehouse sale none of them had a box. The blame here is all on the retailer you bought it from.

 

[orygun]

This is not true the factory second is not clearly marked but instead is a marked code.
To me and most of the world the xxxx has no meaning.

This is true. I wouldn't have known that the xxxx meant a factory 2nd, thus no warranty.

However the store that you bought it from did. They are the ones that are deceitful, and the ones you should have an issue with.
If you bought this item from them and they didn't disclose the fact that it's a 2nd, you should go back and respectfully ask them to make it right. If they don't, then that's the time to spread the word about them, not Kershaw.

I've owned many Kershaw knives. I always thought they were a decent knife for the price.

 

[cooldave52000]

If they were to destroy them, the result would be that the rest of their knives would get much more expensive. The 'seconds' market allows them to offset a lot of their costs/yield problems. Additionally, seconds markets tend to act as great marketing device by creating market segmentation.

The reason they don't stamp 'second' on it, is because their stamping machine can't do that... It would cost them more to do it, and result in ALL of their knives going up in price. The XXXX is pretty clear compared to what every other industry does (clothes cut tags, some tools make a small 'hash' mark on them, etc).

ADDITIONALLY Kershaw TELLS their customers that these are seconds without warranty when they buy them (you buy them under a giant sign that says so, and the cashier tells you before you check out!). You just bought it second hand from a less-than-honest shop.

Blame here:
80% shop for selling without the warning (perhaps at near full price?)
30% you for not doing research on what is a clearly marked problem
-10% Kershaw for offering products at a huge discount so that us poor shlubs can afford awesome/reliable/strong knives.

Before this Thread I did not know Kreshaw even has an outlet store.



Any company that prides it self on making the best would not release a product that does not meet their high standards
Do you agree?

Knives can be reworked as it is a renewable material
As far as keeping costs down sure selling the reject seconds adds money to the bottom line.
How many bad knives can they make a year sure sounds like a whole lot of them
This sounds more like marketing ploy to sell knives
If there is a sale every year then they must producing knives for the sale instead of fixing whats broke

Take HI-point for example everybody bashes them yet
They have the best warranty out there bar none
No questions asked they made it they warranty it for life
That all i am asking...






Yes as I have said the retailer will not get any more of my money

 

[Keane]

Before this Thread I did not know Kreshaw even has an outlet store.



Any company that prides it self on making the best would not release a product that does not meet their high standards
Do you agree?

Knives can be reworked as it is a renewable material
As far as keeping costs down sure selling the reject seconds adds money to the bottom line.
How many bad knives can they make a year sure sounds like a whole lot of them
This sounds more like marketing ploy to sell knives
If there is a sale every year then they must producing knives for the sale instead of fixing whats broke

Take HI-point for example everybody bashes them yet
They have the best warranty out there bar none
No questions asked they made it they warranty it for life
That all i am asking...






Yes as I have said the retailer will not get any more of my money

Smelting the knives down for new metal is extremely expensive and difficult, they must not be willing to spend THAT much extra on equipment. They have extremely tight quality control and produce TONS of knives a year, so yes, they have a few thousand a year for a seconds sale. It isn't a conspiracy, it is what happens with manufacturing, it is impossible to get 100% yield.

They sell them with the understanding that they are the 'not as good' versions, and have defects. Just like every other company sells 'refurbished' products, Kershaw sells factory seconds. This is so common in manufacturing that just about EVERY company does it if they are still sell able.

I honestly am having a hard time seeing what gets you so bent out of shape about this... they sell them with full disclosure for about 10% of the normal sale price. For that 10% your expectation is a somewhat functional knife without a warranty. If you want a warranty, pay a normal price for the product. Don't expect to buy a dirt-cheap (in comparison to the fine ones) knife and get the same support as someone who paid $100 for theirs.

 

[jonn5335]

Lamiglas sells seconds rods every year dirt cheap as is no warantee compared to a brand new lamiglas I pay $200+ for that comes with a limetime warantee you get what you pay for buyer beware if it's to good to be true it probably is. I've been using kershaw knives to clean/fillet deer,elk,salmon heck I even used one on a sturgeon today I've never had one issue with a kershaw other than having to sharpen it

 

[EMP9596]

Seconds are marked in differant ways by manufactures....

Another example: A.G. Russell Knives | A.G. Russell Pinched Peanut - Seconds

 

[jake2far]

Before this Thread I did not know Kreshaw even has an outlet store.

Your problem, it is common knowledge. Not Kershaws fault. Actually this is an attempt to transfer your problem to someone else. If you pay for it it is your problem to figure out the terms and conditions.

Any company that prides it self on making the best would not release a product that does not meet their high standards
Do you agree?

NO I don't agree.
Kershaw makes very high quality products, they take pride in what they make and sell.

Knives can be reworked as it is a renewable material
As far as keeping costs down sure selling the reject seconds adds money to the bottom line.
How many bad knives can they make a year sure sounds like a whole lot of them
This sounds more like marketing ploy to sell knives
If there is a sale every year then they must producing knives for the sale instead of fixing whats broke

Since you don't understand how to make knives, you don't understand how to recycle material, and you don't know how to purchase a first quality product all these statements show is how ignorant you are. Please grow up and put on some big boy pants.

Yes as I have said the retailer will not get any more of my money

Finally, you have said something that makes sense.
What you have failed to disclose through out this misplaced complaint, what problem did your knife have? Did you break it? Please share the warranty problem. You have made accusations, tried to tar and feather a very good company, use social pressure to push your point of view, and you have not shared the problem. How about posting a picture of what went wrong?
Kershaws seconds are not defective in any way, they are blems, a finish issue not a flaw. The seconds preform just like firsts, so the real problem here is what did you do to a second, cause the first would have done the same thing. Means you asked the knife to go beyond its design.
How about you do all of us a big favor and quit wasting our time.

Jim

 

[hatchetjack]

Just curious...how did they address the "no box" as blems come without one.

 

[cooldave52000]

Seconds are marked in differant ways by manufactures....

Another example: A.G. Russell Knives | A.G. Russell Pinched Peanut - Seconds

GREAT point EMP9596
A very respected and high end knife manufacturer that sells seconds but honors all their products with the same warranty.




Just curious...how did they address the "no box" as blems come without one.
I did not know about the box nor the Blems the retailer is a knife store all knifes are open to touch and look at none were in the package



Here is link to some of the best knives in the world none say anything about not honoring any product with their name on it
<broken link removed>

alot of you saying I should have known what xxxx means so I googled it
Not one hit referencing Kershaw
xxxx is common humm looks like no other use the same code

http://en.wikipedia.org/wiki/XXXX_syndrome
and lots of porn
nothing came up that this is a high end knife code for seconds

 

[bikejunkie]

I think a lot of "seconds" are likely refurbished knives that had been sent in for warranty repairs. For instance if you break the blade and send it in, they just send you a new, in stock knife to provide speedy customer service, then put a new blade on your broken knife, hit it with the "xxxx" stamp, and sell it as a "second" as a discount. Apple does the same thing with computers and ipods and the like...

 

[DoubleTapDrew]

IMO XXXX is more indicative of something amiss than something like this (another very high quality product sold as seconds/blems):

 

[Cougfan2]

I don't mean to add fuel to the fire here, but I bought a ZT 0400 Tanto several years ago at their factory sale. It was clearly maked XXXX, but I didn't really pay any attention to that as it was a great knife at a great price. Last year, after my foot surgery, I was in a wheelchair for a couple of months. One day after coming back from breakfast with my wife I was getting out of the car and transferring into my wheelchair I caught the knife on a part of the wheelchair and bent the pocket clip.

I e-mailed Kershaw customer service and asked them what it would cost to get a replacement clip. (Full disclosure. I did not tell them it had the XXXX marking. Not because I was trying to conceal anything, I just didn't think it mattered.) A week later I get the clip in the mail at no charge. I tried to install it myself, but didn't have the proper screwdriver and was afraid I would strip the screw heads so one day I just dropped the knife by Kershaw in Tualitin and they fixed it no questions asked at no charge.

I may have missed it in the thread, but did you actually call or e-mail Kershaw to ask it they could help you or just go off the info on their web site? If you didn't, give them a call and explain your situation politely. You might be surprised at their response.

 

[maybeso]

I may have missed it in the thread, but did you actually call or e-mail Kershaw to ask it they could help you or just go off the info on their web site? If you didn't, give them a call and explain your situation politely. You might be surprised at their response.

To this point as far as anybody following this thread knows the OP has not contacted Kershaw directly, and you are not the first to suggest it.

Nor has he informed anyone if the warranty "issue" arose from having a problem with the product, which is usually when most people check the warranty.


I would suggest, cooldave52000, that you contact Kershaw and get answers to your questions from them, instead of getting perfectly honest answers and opinions from knowledgable people you have no intention of listening to.

 

[cooldave52000]

It does not matter if I am the second owner to a company with a life time warranty
just to name a few
Ruger
HI-Point


Give an example of a company that has a life time warranty with a but in it for seconds

No american made guns that I know of

No there is nothing wrong with my knife
The blade is mild steel that is my problem

Quote from self
See my problem
The blade will not hold a edge

The whole point of the thread is
why a high end high dollar company would not clearly mark when they release to the public a less than perfect product and with no warranty to stand behind it.

That just blows my mind

I buy name brand products just for that reason Quality

Many have said the retailer should told me humm
I went to a retailer during lunch takes a green card to get in and asked few sales folks what the xxxx meant on my knife one knew the rest did not.

Most sales clerks are not going to know the warranty of every product they sell.

I thought my HI-point reference would have brought out all the Hi-point haters
Hard to debate a no questions asked life time warranty
If there name is on it its warrantied...

That what I would have expected from Kershaw.

now I have a throw away knife
Had I known by it clearly being stamped on knife I would not bought the xxxx
but looked for one that did not have the xxxx stamped on it.
I would paid more for no second.

 

[Redcap]

Quote from self
See my problem
The blade will not hold a edge

The whole point of the thread is
why a high end high dollar company would not clearly mark when they release to the public a less than perfect product and with no warranty to stand behind it.

That just blows my mind

I buy name brand products just for that reason Quality

Many have said the retailer should told me humm
I went to a retailer during lunch takes a green card to get in and asked few sales folks what the xxxx meant on my knife one knew the rest did not.

Most sales clerks are not going to know the warranty of every product they sell.

I thought my HI-point reference would have brought out all the Hi-point haters
Hard to debate a no questions asked life time warranty
If there name is on it its warrantied...

That what I would have expected from Kershaw.

now I have a throw away knife
Had I known by it clearly being stamped on knife I would not bought the xxxx
but looked for one that did not have the xxxx stamped on it.
I would paid more for no second.