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My Kershaw knife does not have a Warranty...

Discussion in 'Knives & Other Discussion' started by cooldave52000, Jun 13, 2012.

  1. cooldave52000

    cooldave52000 Oregon Member

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    I purchased my knife from a knife store in Reedsport some may know the store.
    The little that did I know about Kershaw knifes was that there is a life time warranty right?
    Wrong
    From the Kershaw web site
    Do you sell factory seconds?

    Generally, no; however there is one exception. We do sell some factory seconds during our annual Warehouse Sale. Please understand that, since these are “seconds” and we do not consider them first quality, they do not carry the Kershaw Lifetime Warranty. The Warehouse Sale is held around Thanksgiving, in our Tualatin, Oregon facility only.


    The link
    KAI USA : Kershaw FAQ's
    The knife I bought has xxxx stamped on it which means no warranty.
    What I do not understand is that a knife that does not meet their standards is still being sold under their name yet carries no warranty. Most companies would not release a product that does not meet their standards
    I feel like I got ripped off as the knife was not cheap
    What’s your take on this?

    IMG_1086.jpg

    IMG_1086.jpg
     
  2. Dan-Dee Sales Inc

    Dan-Dee Sales Inc Sweet Home, Oregon, United States Active Member

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    This is why we are no longer ordering their product.
     
  3. jake2far

    jake2far Portland Bronze Supporter Bronze Supporter

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    Sorry for your problem, but it is your problem, lots of companies have this policy, one example is Columbia Sportsware, they have company stores that sell year round, the stores sell both first and second condition products, with no warranty on 2nds.
    The rules are clearly stated, no warranty on seconds, your problem is with the store who sold you the knife not Kershaw, when Kershaw sold it it was sold as a second at a reduced price, they disclosed the condition.
    Go back to where you bought it and complain to them or ask for your money back.
    Kershaw builds a quality product and honors their warranty as stated. I own and will own Kershaw products.

    Jim
     
    Redcap, orygun, TJdamon and 3 others like this.
  4. Keane

    Keane Hillsboro, OR Active Member

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    Yep, this isn't Kershaw's fault, it is the store you bought it at. I'm pretty sure you got ripped off if you paid more than a few bucks for that knife. I bought a Ken Onion folder that looks very similar to that one at the Expo center show for $20.
     
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  5. M67

    M67 NW Oregon Active Member

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    I purchased several Kershaw ken onion factory 2nds at there factory sale in the mid 90's or so. Yes it is true that they do not have a factory warranty with the XXXX's on the blade. But the 2nds were fully functional, they just had a blemish on the blades finish, grip, etc. I am still using the same 1 after all these years and the others are stored away for future use. If i remember right, i paid under $15 each.

    Your problem is with the store you purchased it from not Kershaw.
     
  6. greydog111

    greydog111 peoples repubilik of Oregon Active Member

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    "A fool and his money are soon seperated". The store that sold that second at nearly full price is at fault. Let the buyer beware!
     
  7. bikejunkie

    bikejunkie Salem Well-Known Member

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    Yup, not a problem with Kershaw- the problem is a knife dealer that bought the things for pennies on the dollar, and then sold it to you at retail. You got hosed bro
     
  8. cooldave52000

    cooldave52000 Oregon Member

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    Hold on hold on
    Maybe I did not state my point clearly to this thread
    My point is Kershaw states a life time warranty on their products.
    I have never encountered a product or company that releases a product with a life time warranty that does not meet their quality standards then adds a disclaimer to the warranty that this product is a second.
    I do not blame the retailer he is selling a product and has no control over the warranty of a product.
    The knife should have been clearly stamped this is second and contains no warranty.
    How would this go over with firearms made in America?
     
  9. 4m503

    4m503 Tigard Member

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    thats what the xxxx means, and a lot of companies sell seconds they are refered to as blems or blemished product for a discounted price and no warranty. that knife at the show goes for $15 because it is a blem of 4x
     
  10. Nwcid

    Nwcid Yakima and N of Spokane Well-Known Member

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    Just fine with firearms or any other product sold as a "2nd".

    You pay a reduced price for a functioning product that does not meet their normal standards nor carries their normal warranty. I am confused what the problem is?

    I bought a Weatherby "2nd" rifle years ago. I could not find the "blemish" in it. I paid $800 for a $1600 gun. I knew what I was buying and got what I was buying. I have bought many things in this manner.

    If you want the full warranty and full service and #1 condition pay full price.........
     
  11. deadeye

    deadeye Albany,OR. Moderator Staff Member

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    Slow down and rethink this.
    You bought it from a retailer, where did he get it? He obviously is at fault as he doesnt know his own merchandise. As stated it was clearly marked as a second (XXXX) and he should know that that is what those little x's are. This all boils down to the ol addage "let the buyer beware",why would you buy something that costs you enough to be upset about getting a second without doing some research first.
     
  12. SIG383

    SIG383 Graham, WA Well-Known Member

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    If you were sold the knife at MSRP, or close to, contact Kershaw with the dealer information. I'm sure they would be a little upset of a dealer doing crap like that. Also explain to them what happened.

    I broke one of their old multi-tools that I had for years. They gave me a voucher for the MSRP since it's no longer available with no hassle at all. A lot of times just explain your situation and they will try to work with you.
     
  13. maybeso

    maybeso Lynnwood, WA New Member

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    Are you having a problem with the product?
    If so, CALL them and ask about getting parts. They'll ship springs and screws (the most commonly requested parts) and some other small parts to you at no cost to you, regardless of the condition of the knife.

    Far as the warranty, NOBODY warranties factory seconds or blems, and as you found, it's usually stated somewhere in the company's literature where anybody can find it.
    The fact that you paid a lot of money for a second should be addressed by the retailer, not the manufacturer... And yes, I think it would have been responsible of them to label the knives as seconds in addition to letting the "X"s speak for themselves.

    Caveat emptor.
     
  14. Keane

    Keane Hillsboro, OR Active Member

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    Exactly. The "This is a factory second, no warranty included!" WAS clearly marked on the knife when it was purchased. But only for the original purchaser! Everyone else gets to see the "XXXX", he had to go under a big sign that said exactly what you're looking for.
     
  15. cooldave52000

    cooldave52000 Oregon Member

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    This is not true the factory second is not clearly marked but instead is a marked code.
    To me and most of the world the xxxx has no meaning.
     
  16. Keane

    Keane Hillsboro, OR Active Member

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    Note what I said, you ARE NOT the original purchaser, you are essentially buying it 2nd hand, since Kershaw only allows them to be sold as 'new' at their store. My understanding is that they tell you this stuff explicitly (as well as have a pretty obvious sign) when you go buy it.

    Tons of companies do factory-seconds without a warranty. Clothes always seem to cut the tags, manufactured goods mess with the serial/part number. If you want a warranty on a product, pay normal going rate for it from a reputable shop!
     
  17. cooldave52000

    cooldave52000 Oregon Member

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    It does not matter if I am the second owner to a company with a life time warranty
    just to name a few
    Ruger
    HI-Point


    Give an example of a company that has a life time warranty with a but in it for seconds

    No american made guns that I know of

    No there is nothing wrong with my knife
    The blade is mild steel that is my problem
     
  18. JGRuby

    JGRuby Portland Oregon New Member

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    Simple solution if you dont like Kershaw dont buy them - I have bought many and for my purposes seconds are just fine - I normally end up losing them anyways. I will admit that if I paid full price for a second then I would be a bit miffed - however there is a reason for the XXXX stamped over the top of the of the kershaw name and as a buyer I would be responsible for asking questions. A seller that sold a second as a new knife ( unblemished ) I would never ever buy from again. I feel that keshaw sells thier seconds in good faith. Question - what should kershaw do with thier blemishes if they dont sell them as they do?

    Respectfully

    James Ruby
     
  19. bikejunkie

    bikejunkie Salem Well-Known Member

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    Well one example of a lifetime warranty that doesn't apply to seconds would be my pickup. I have a 2007 Dodge Ram 1500 with a lifetime powertrain warranty. That warranty only applies to me, not to a second owner of the truck
     
  20. Redcap

    Redcap Lewis County, WA Well-Known Member

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    doing-it-wrong.jpg
     
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