Went to the sportsmens show today. Stopped by the Leatherman booth. Asked the lady about having mine fixed. Thetip broke on one of the screwdriver bits. The other bit I broke by using it as a pry bar. I explained to the lady exactly what happened and that it was my fault with the one bit. When she asked me which model it was I handed it to her to show her what happened. She looked at it, turned around and grabbed a brand new one, handed it to me then said with a smile "Have a nice day". Not too many companies will do that with an $80 tool. They just gained a new customer for life.