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Email sent, Thanks RVTECH
Well? What did they say?
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Email sent, Thanks RVTECH
Nothing yet. Stephen is reviewing the letter I drafted for him prior to sending it, to ensure fact and accuracy and I am sure he will post the results when he hears back from Black Hills.Well? What did they say?
To which I agree completely but based on my review of the communication between Stephen and BH not only did they not do what they said the holster is not even to the quality of off the rack stuff such as I mentioned before. Heck I have old Bi-Mart sold 'Hunter' brand holsters that are of excellent quality and shape. This holster was a fluke, a bad mistake they should make good on. No doubt a drawing or representation would have been advantageous but for them to produce something not even reasonably close to what was described is almost insulting. I deal with inferior product daily and I hold the manufacturer's feet to the fire to take care of it to the best of my ability.Custom made means made to your specs.
This is the response I go from Rudy, the owner of black hills leather.
Hello Stephen,
Sorry for not getting back to you sooner but we were closed for vacations
I'm very disapointed with you because instead of getting in touch with us first and sending us the picture of the holster that you are not satisfied with instead you went ahead and posted picture in several web pages .It looks like you are not actting in good faith we could have solved this and could have sent you another new holster that would have'd loved. We try to get our customers the best product .I really don't know what happend with your holster ,but what else can you put about us if you have already went ahead and talked bad about us. First if we wouldn't of done anything about your holster and not solve your problem than I think you had the write to talk bad about our company but you didn't even give us the chance to fix anything you preffered first to talk bad and then you want to work things out .You know that your holster is custom made and on custom holster we don't give refunds we redew the holster to satisfy our clients , but you went and stooped very low with your actions not very reasonable
This is the response I go from Rudy, the owner of black hills leather.
Hello Stephen,
Sorry for not getting back to you sooner but we were closed for vacations
I'm very disapointed with you because instead of getting in touch with us first and sending us the picture of the holster that you are not satisfied with instead you went ahead and posted picture in several web pages .It looks like you are not actting in good faith we could have solved this and could have sent you another new holster that would have'd loved. We try to get our customers the best product .I really don't know what happend with your holster ,but what else can you put about us if you have already went ahead and talked bad about us. First if we wouldn't of done anything about your holster and not solve your problem than I think you had the write to talk bad about our company but you didn't even give us the chance to fix anything you preffered first to talk bad and then you want to work things out .You know that your holster is custom made and on custom holster we don't give refunds we redew the holster to satisfy our clients , but you went and stooped very low with your actions not very reasonable
This response is far more damaging than the crappy holster they produced. Suck it up, admit you made a piece of crap, apologize and replace it. Then hope people judge you by how you handle the issue instead of your crappy original work.
He didn't, and neither did he in the response I helped him prepare. Black Hills response was derogatory and childlike with an attempt to make Stephen feel guilty over the pictures he posted. The response should have been mature and proactive with some options as far as making it right for him; but I believe they should have given him a no questions asked refund based on the basic poor quality as well as other elements of this build that were incorrect.I didn't see where the OP said anything bad about the manufacture
He didn't, and neither did he in the response I helped him prepare. Black Hills response was derogatory and childlike with an attempt to make Stephen feel guilty over the pictures he posted. The response should have been mature and proactive with some options as far as making it right for him; but I believe they should have given him a no questions asked refund based on the basic poor quality as well as other elements of this build that were incorrect.
If Blackhills wants to see childish the OP should give me permission to make a YouTube video based on his experience.
If they continue to be asses about it I would want to make a video of how poorly they are handling the situation and how shabby of a product they sent you. All I would need is the photo of the original holster and the text from their response.Once I get everything settled with BHL you can have it! What kind of video would you make?
All I would need is the photo of the original holster and the text from their response.
If they continue to be asses about it I would want to make a video of how poorly they are handling the situation and how shabby of a product they sent you. All I would need is the photo of the original holster and the text from their response.