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I went into Kesselring's yesterday, boy oh boy was it busy with their Christmas sale going on. Even though it was busy, I had no problems getting help from the sales people. There is a young lady working the Handgun counter which was the busiest counter by far, and she was doing a superb job of making sure all of us that were gathered around the counter like cows at the feeding trough were being helped. They've had customer service issues in the past, but I think they've gotten better.