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Kershaw Warranty Service is Great!

Discussion in 'Knives & Other Discussion' started by Cougfan2, Mar 7, 2012.

  1. Cougfan2

    Cougfan2 Hillsboro, OR Well-Known Member

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    My daily carry knife is a ZT 0400 Tanto. A while back, when I was still in a wheelchair recovering from surgery, I managed to get my knife bound up an a part of the wheelchair and it bent the pocket clip way out. I e-mailed Kershaw Warranty Services and they mailed a replacement clip and screws at no charge, but I could not get the screws to come loose without stripping them.

    Dropped by the Kershaw factory in Tualitin over lunch. They took my ZT 0400 back to the service area and within 5 minutes they came back with my knife repaired and freshly sharpened. NO CHARGE!

    :thumbup: Kudos to Kershaw for great warranty service!
  2. captainorange

    captainorange PDX New Member

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    I agree. The torsion spring in my knife broke after 10 years of daily use. I didn't want to drive over there so I spent a few bucks and shipped it to them. I also put a note on the service order that the entire pivot mechanism could use a "tune-up".

    The knife came back and functioned better than the day I bought it. I was thoroughly pleased.
  3. Swedish K

    Swedish K SW Washington Moderator Staff Member

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    Excellent service at the factory! I stopped in when I was in the area as the spring assist wasn't working all that well after about 8 years of carrying it everywhere with me. They repaired the knife and sharpened it in about 5 minutes. On top of that I stopped in for their annual clearance sale last fall. One of the knives I picked up wasn't adjusted quite right and I had found the last one. I mentioned it to one of the people there and asked if the service counter was still open - it was already closed for the day but they called over one of the techs who fixed it on the spot. Due to their exemplary customer service they are my first stop when I am looking for a knife for any purpose...
  4. Decker

    Decker My house Active Member

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    I drop by the tualatin shop once a year or so. They always sharpen and come back quickly.
  5. sheepdip

    sheepdip Redland Well-Known Member

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    we have had kershaw kitchen knives for years. a couple years ago the 10 inch butcher knife broke up in the handle area, replaced no questions asked. but what surprized me is that I broke the tip on the small paring knife prying on something so i tossed it. while the wife was at the store she told the person she was working with about the paring knife, no problem they gave her a new paring knife too. not bad in my book:thumbup:
  6. MarkAd

    MarkAd Port Orchard Well-Known Member

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    This is why i just bought a Kershaw. That and i really like the knife
  7. DK47

    DK47 Beaverton, OR Member

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    Kershaw has really matured into a great company, picked up the slack where Benchmade kinda dropped off with there ZT stuff, Don't forget to go to the Annual Kershaw sale first Saturday in December! $30 blurs make great gifts!
  8. SIG383

    SIG383 Graham, WA Well-Known Member

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    I too, love Kershaw! I had one of their multi-tools for several years and it finally broke. Snapped the jaws in half, lol. I called them and found out that the multi-tool was no longer made. They had me send it back, and gave me a voucher for $100! I looked through the catalog and found an Antelope Hunter II and a Camp 10. I got the Antelope Hunter last week, but the Camp 10 is on backorder. I also have a ZT 0350ST that I got for my last deployment to Iraq and that knife never let me down! Great knives, and great customer service!! Keep it up!!!
  9. cooldave52000

    cooldave52000 Oregon Member

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    Has anyone had warranty work done their Kershaw knife
    with the seconds stamp on it?
  10. DoubleTapDrew

    DoubleTapDrew Oregon Well-Known Member

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    A thread on that very subject from THR: Kershaw Just Earned A Lifelong Customer - THR