This will be a long one, so get ready to hear a rant. I'm really ticked off at Marine Fisherman's and will no longer give them my business. I've spent thousands of dollars at this store and have been a good and loyal customer. I expect to be treated with some respect and not screamed, insulted and ridiculed. Anyway, let me explain. Today I was just browsing around gun shops for some new stuff as I am plan on purchasing some new equipment and replacing some older things I have. Anyway, I decided to take a look at the newer Fisherman's near the Washington Square Mall in Tigard. I will say I have never been so happy about the service I received at the store from people at the gun counter. They seemed to have had a wide variety of people working there. Many of the people there seem to have some attitude to them which I have always but turned off to. However, I have also met some friendly and helpful people at some of the stores as well. Their selection is a bit overpriced, but reasonable and they seem to have a good variety of supplies. Well, today I went to the store in Tigard and was just checking out optics and rifles. Right from the start, one of the jerks behind the counter decided to take a wise crack at me. I guess insulting customers gives them some meaning to their lives or something. I was telling the guy I was having trouble with zeroing in my Acog and then proceeded to looking at one of the Nikon Tactical Scopes. The shape of the scope made it appear that the eyepiece appear on the opposite side. It was a long day and I was staring at the scope backwards and asked what was wrong with it. The objective lens was actually smaller than the ocular lens which threw me off. Anyway, the guy behind the counter starts laughing at me and says, "No wonder you cannot figure out your Acog, you got it backwards." Duh, I figured it out quickly, but I guess I didn't need the guy to inadvertently call me a "dumba##". I guess it made him feel good. Was a long day for me, just got back from long trip, not thinking straight.. Anyway, STRIKE ONE against Fisherman's Cust Service. Then, after looking at scopes, I decided to look at a few of the rifles. First, I try out a S&W M&P 15-22 which seemed to have a manufacturer's defect. The guy who worked at the gun counter couldn't open the bolt, so he handed it to me closed. I then have to fight with it and finally yanked it open. It seems that there was some improper molding of the polymer. There was some definite issue with it. Then I tried to proceed to close it and it would not budge. I handled other M&P 15-22s that never had this issue. So I proceeded to tap on it and the same jerk who mocked me earlier came yelling at me, "DON'T HIT IT! YOU're DOING IT WRONG IF YOU HAVE TO HIT IT!" . I guess the guy was afraid I might hurt the gun. I felt he was being a moron and I just handed it back. The gun obviously had problems and since when does giving a light thump to a polymer gun cause damage?? STRIKE TWO. Well, the worst situation of all was what happened next. Already, feeling a bit wary about the gun counter, I decided to just look at another rifle. I asked to see one of the American AK-47s they had. What happened next was the final straw which put a nail in the coffin of my shopping at Fisherman's. Ok, well the guys at the gun counter seemed to crowd around me. The one guy hands me the rifle and then stands right in front of me. Another guy, who I guess is the manager also stands right in front of me next to the other guy. The gun counter was very crowded and tight space and was looking for a safe direction to point the gun. Anyway, I want to be able to get a good feel for the gun, but I have no real place to point it. So, to avoid pointing the gun at the guys behind the counter, I move the rifle in a drection towards the ammo boxes in the back. So, I attempted to aim the rifle this direction and the guy JUMPS at me, yelling, "NOOOO!! Don't point the gun at PEOPLE!" He starts scolding me and ranting about how people don't like guns pointed at them. And, then said I pointed the gun at a man and his child. I got real irritated at this point and annoyed. FIRST OF ALL, I did everything in my power to not point the gun at anyone. I didn't want to point the gun at him (the guy behind the counter) , nor did I want to turn around and point the gun at the isles. The guy then scolded me again saying, "YOU MUST POINT THE RIFLE UP IN THE AIR!" They then proceeded to tell me at Fisherman's that the policy is that all guns must be pointed in the air. They then scolded me for not knowing that. I start to defend that I did not do that and the guy gets all anal with me and walks away. I've been in many gun stores and people always are pointing the gun straight and generally point the guns towards the back of the counters. Obviously, in a tight space like a gun counter, guns may be pointed in a direction towards people, which is inevitable. However, them scolding me and attacking me over this was over the top, condescending and totally irrational. I understand if some bozo sweeps the store, dry firing or pulls out a CCW, but to scream at me for aiming a rifle in the general direction of people is absurd. There was no other place at all I could aim the rifle and the jerks behind the counter crowded me in a way that I couldn't point the rifle straight. At most gun stores when they hand you a gun, they move to the side when they hand you a gun so you can point the gun straight. The guys at Fisherman are too brainless to figure out that concept. I can go on and on.. Let's just say I did something wrong. Well, they could have been polite about it and rather than scolding me and then insulting me, saying "PEOPLE DON't LIKE GUNS POINTED AT THEM", they could have been like, "PLEASE SIR, keep THE GUN POINTED IN THE AIR." To H*LL with customer service, respect and kindness to a person who gives their hard earned money to this store. And, the irony of it all was that I actually did not point the gun at anyone and I was not aware of their "POINT GUN IN THE AIR" policy. The people at Fisherman's have the worst manners I have ever encountered at any gun shop. I've never met such a holier-than-thou, piss on the customer type of staff. They were rude from the start and have no problem treating their customers like garbage. STRIKE THREE! Well, I then proceed to call their manager to complain about the way I was treated. The guy was a total maniac. He was extremely rude, hostile and angry on the phone to me. I told him I didn't like the way I was treated and that the guy made false accusations and that, even, if they considered them not false, that he was not polite to me. GIving me guilt trips and insults was about the amount of support I got from the manager. He said he will back up his man all the way and that working at gun store is dangerous, yadda yadda. He was telling me horror stories of people pulling our loaded guns and pointing them at people, yadda yadda. I told him I understood the dangers at that I have taken many gun safety courses and that I was well aware that pointing guns at people is not acceptable. Also, I said that is why I was upset for being yelled at. Then the manager starts yelling at me, ironically, saying that his staff member did not yell, DID NOT YELL,. DID NOT YELLLLL..aranoid: LOLOL .. I said that the people at the gun counter crowded me and I did all I could to point the gun in the direction that was safe. He then proceeds to back up his employee saying I was pointing the gun at a man and his child. Really, at this point I feel the guy is a creep and he seems to be getting very emotional and upset. I felt like I was a piece of dirt talking to him. How dare I challenge him and his great staff, me the lowly customer. WHATEVER HAPPEN TO CUSTOMER SERVICE? RESPECTING THE CUSTOMER? I told the guy I have given the stores thousands of dollars and I don't like the type of treatment I received. The manager just pretty much went on yelling at me, saying how dangerous I was, telling me how many bad encounters he had and insulting me. I told him I am a software person with knowledge of the internet and would vocalize my opinion. Well, I never like to start trouble with a small local business, but I just cannot digest the way I was treated. I wanted to share with others. I feel that the people at Fisherman's take for granted their customers and think because they sell firearms in a place where they are not widely available that they can go and push around their customers. Not only is their customer service horrific, but in reality, they are overpriced on many items. But, I was supporting the store, because I like to support local businesses. I just bought a Ruger Redhawk from them a few weeks ago. Well, this is the last time I am shopping at Fisherman's. I hope they can get their act together and learn to not terrorize their customers. If they are so paranoid about customer's handling rifles , perhaps they ought to build a special room where customers can go handle the rifles, somewhat like a fitting room in a clothing store. I don't know, but I felt like a prisoner, not a customer in their store today. I don't like going shopping and being treated like I am some inferior creature and insulted. Well, I will say I can put up with the arrogant attitude of people behind gun counters, but today it was so over the top, that I felt inspired to write this complaint/rant.