How long do you wait before getting peeved?

[Mister Bisley]

That sucks Reno. A damn shame you have to go in there just to get anything done at all. Makes you wonder how long the process would have taken if you didn't say anything at all. Thanks for the heads up about them...I hate shoddy customer service!

 

[ConcernedCitizen]

I stopped into the shop unannounced at 12:30ish today.

The work was still not complete.

I had every intention of taking it back and getting a refund.

They said the would start on it right that moment and have it completely finished today in a few hours.

Came back around 2:30ish and picked it up complete.

Work looks good. Three lug was timed as requested and loctited.

At this point. I stand by my review, and can not recommend anyone to them for threading services unless they drastically change their customer services. If they could complete the work as easy as it was today, I'm completely lost to why they could not have the months prior.

It's always sad when they can do in a few hours what you've been waiting months for them to do.

 

[11Charlie]

It's always sad when they can do in a few hours what you've been waiting months for them to do.

sadly it seems to be the norm for a lot of shops now a days. Part of the problem is there are so few left that do custom work. Not trying to make excuses just saying it sucks.

 

[Mister Bisley]

Does this mean there is a hole in the market?

 

[11Charlie]

Does this mean there is a hole in the market?

Of trust worthy people that do custom work? IMHO yes.

 

[Mister Bisley]

I'm in the wrong business

 

[Alexx1401]

Glad you got it finally. As for me? This is why I only pay for something with credit card. If they told me 3 weeks, at 5 weeks I would have taken my stuff back and got a refund. After 5 weeks when I went to get stuff if they said they were going to do it then my response would have been no you will do nothing for me but get my stuff to me now. If they are just that backlogged then they should just tell people the truth. May take 6 months instead of lying to get the cash up front.

 

[Member 34319]

Does this mean there is a hole in the market?

Seriously, I think the west side of the river could be of use of a lot of things.

Thankfully we still have Velzey. If I didn't have him and this took place I'd probably ship my stuff out of state.