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Guys,
Not sure if this is the correct forum .
Dont ever buy or give Hogue grips your business. I was always told they made great products and customer service was their number one priority that is NOT true by any means!!
A while ago I asked some of you guys for a more aggressive grip for my P229. A number of you told me to try the Hogue G-10. After contacting Hogue and receiving a catalog from them I ordered my new grips on Feb. 27, requesting US priority mail (so Id have it in 3-5 days). When I placed my order I told the order lady my full name, address, city, state & zip-code. By the next day I see that Hogue had charged my Visa card. At this point Im thinking I should be getting my new awaited grips in a few days.
Well a few days turns into a week, so ten days later I called them (3/9) to find out the status/location of my grips.
The customer service lady tells me, "oh, yea your grips just came back apparently we had the wrong zip code". Ok so a mistake can be made .so just to make sure they have it right this time I repeat everything again, name, address, etc The customer service lady assures me it will go out and I should have it early this week. Well yesterday afternoon I decided to call and see if I could get a tracking number to find out where my grips are currently located, since I hadn't received them.
When I get ahold of their customer service personnel I ask the lady for a tracking number so I can go online to look up that status/location of my grips. After putting me on hold, the lady come back and proceeds to tell me "oh the grips just came back apparently we had the wrong street address" (what she reads off isnt EVEN close to my address). Now Im starting to get mad! At this point the customer service lady tells me shes going to put me on hold to research what happened .I say fine. After waiting nearly 4 mins, I get disconnected. So I immediately call back, I tell the lady I was disconnected. She tells me "oh, sorry Im still trying to see what happened to your order". I explain that I had called on 3/9 inquiring about the grips and providing the customer service reps at that time my correct address, city, zip, etc She tells me to hold on Ill be right back so back to on-hold music, this time Im on hold for 3 mins. before Im disconnected AGAIN.
Now Im steaming mad! So I decide to call their ordering line and ask to speak to someone in authority. The order lady tells me to just be patient. I tell her Ive called twice and been disconnected twice and she has the nerve to tell me I must have disconnected myself, because they didnt hang up on me .YEA RIGHT!!!
I tell the lady, your company promotes that customer service is your number one priority, well Im not happy and want to speak to Aaron or Patrick (names on the catalog). The lady interrupts me and tells me again to "just be patient"!! At this point I tell her I want a supervisor.
Ok so now Im into this for 20mins of my cell phone air time.
The supervisor comes on. Here we go AGAIN! The supervisor tells me, Im new to this story, so start from the beginning. Oh, GREAT!!! So I tell her everything Ive gone through. She tells me that when they called me last week, I must have given them the wrong information. BS!! First I tell her no one from her company called ME, I called them asking for status she tells me thats not what their records indicate. I responded by saying whoever wrote that LIED and I can prove it I tell her, this is your last chance, no more run around. Either I get my grips or I call Visa to file a complaint! She proceeds to ask, can you give me your name and address again just to make sure I have it correct (Im thinking, Ive told your company three times now) is there anyone with some brains? So I proceed to give her my name, address, city, etc Now get this...she tells me, let me look to see if we have your grips in stock .WHAT .I say how can it NOT be in stock, I ordered the grips, they never got to me, and werereturned to you folks. She tells me I need to double check just to make sure we can ship your grips. After round and round we go, she tells me it will be shipped but not till the following day, since I just missed the UPS guy but Ill have the grips no later than Friday. I finally say fine, can I have a damn tracking number, she tells me she cant give me one until after UPS picks up the grips.
I got to tell you I will NEVER give Hogue grips my business, nor will I give them any positive comments. Theyve lost me as a customer for life and I intend to let my friends know how they screwed up my order and how they treat customers.
Some of you may be thinking, dude why I didnt just cancel my order and go somewhere else .honestly where could I go, I was kinda stuck, needing a particular type of grip that as far as I know only Hogue makes.
Just be aware of this nightmare and how I was treated...when and if you ever order from them.
Not sure if this is the correct forum .
Dont ever buy or give Hogue grips your business. I was always told they made great products and customer service was their number one priority that is NOT true by any means!!
A while ago I asked some of you guys for a more aggressive grip for my P229. A number of you told me to try the Hogue G-10. After contacting Hogue and receiving a catalog from them I ordered my new grips on Feb. 27, requesting US priority mail (so Id have it in 3-5 days). When I placed my order I told the order lady my full name, address, city, state & zip-code. By the next day I see that Hogue had charged my Visa card. At this point Im thinking I should be getting my new awaited grips in a few days.
Well a few days turns into a week, so ten days later I called them (3/9) to find out the status/location of my grips.
The customer service lady tells me, "oh, yea your grips just came back apparently we had the wrong zip code". Ok so a mistake can be made .so just to make sure they have it right this time I repeat everything again, name, address, etc The customer service lady assures me it will go out and I should have it early this week. Well yesterday afternoon I decided to call and see if I could get a tracking number to find out where my grips are currently located, since I hadn't received them.
When I get ahold of their customer service personnel I ask the lady for a tracking number so I can go online to look up that status/location of my grips. After putting me on hold, the lady come back and proceeds to tell me "oh the grips just came back apparently we had the wrong street address" (what she reads off isnt EVEN close to my address). Now Im starting to get mad! At this point the customer service lady tells me shes going to put me on hold to research what happened .I say fine. After waiting nearly 4 mins, I get disconnected. So I immediately call back, I tell the lady I was disconnected. She tells me "oh, sorry Im still trying to see what happened to your order". I explain that I had called on 3/9 inquiring about the grips and providing the customer service reps at that time my correct address, city, zip, etc She tells me to hold on Ill be right back so back to on-hold music, this time Im on hold for 3 mins. before Im disconnected AGAIN.
Now Im steaming mad! So I decide to call their ordering line and ask to speak to someone in authority. The order lady tells me to just be patient. I tell her Ive called twice and been disconnected twice and she has the nerve to tell me I must have disconnected myself, because they didnt hang up on me .YEA RIGHT!!!
I tell the lady, your company promotes that customer service is your number one priority, well Im not happy and want to speak to Aaron or Patrick (names on the catalog). The lady interrupts me and tells me again to "just be patient"!! At this point I tell her I want a supervisor.
Ok so now Im into this for 20mins of my cell phone air time.
The supervisor comes on. Here we go AGAIN! The supervisor tells me, Im new to this story, so start from the beginning. Oh, GREAT!!! So I tell her everything Ive gone through. She tells me that when they called me last week, I must have given them the wrong information. BS!! First I tell her no one from her company called ME, I called them asking for status she tells me thats not what their records indicate. I responded by saying whoever wrote that LIED and I can prove it I tell her, this is your last chance, no more run around. Either I get my grips or I call Visa to file a complaint! She proceeds to ask, can you give me your name and address again just to make sure I have it correct (Im thinking, Ive told your company three times now) is there anyone with some brains? So I proceed to give her my name, address, city, etc Now get this...she tells me, let me look to see if we have your grips in stock .WHAT .I say how can it NOT be in stock, I ordered the grips, they never got to me, and werereturned to you folks. She tells me I need to double check just to make sure we can ship your grips. After round and round we go, she tells me it will be shipped but not till the following day, since I just missed the UPS guy but Ill have the grips no later than Friday. I finally say fine, can I have a damn tracking number, she tells me she cant give me one until after UPS picks up the grips.
I got to tell you I will NEVER give Hogue grips my business, nor will I give them any positive comments. Theyve lost me as a customer for life and I intend to let my friends know how they screwed up my order and how they treat customers.
Some of you may be thinking, dude why I didnt just cancel my order and go somewhere else .honestly where could I go, I was kinda stuck, needing a particular type of grip that as far as I know only Hogue makes.
Just be aware of this nightmare and how I was treated...when and if you ever order from them.
