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Welcome to the world of gunsmiths, they take an A-hole test as part of becoming a gun smith. I wish I had a 20 for every jerk gunsmith I've run in to.
Businessmen can get this way after dealing with the "A-hole" customers that walk through their doors.
It's like the woman that said after having hundreds of sex partners she'd come to the conclusion that all men were lousy lovers. And then someone suggested that after "hundreds", maybe it might just be her.
It doesn't matter if you're a gunsmith, auto mechanic, cabinet maker, or whatever. After dealing with customers that behave like their doo-doo is made of gold and smells like roses, way too many times, they do tend to get selective and surly.
Perhaps a different approach might yield a different result.