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Agreed that it may be a special case.I have emailed them anyway, since this is not their regular buyer protection case. I will pass the info once they reply.
But... dude... WHY have you not called the actual office in LA and asked about this and about the status of your case? Asked for the specific person who e-mailed you, etc. A simple, quick phone call to the phone number listed on the gov't website would resolve any doubt about whether or not it may be a scam.