I think that's an acceptable response considering the situation. 20 years is a long time IMO to get use out of the equipment mentioned.
I wouldn't chock that up as an unacceptable or unsatisfactory response. I think it's quite fair considering the situation and the length of time.
I wouldn't chock that up as an unacceptable or unsatisfactory response. I think it's quite fair considering the situation and the length of time.