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Over 50 years of reloading and I have sworn by RCBS every step of the way. Of course I own some equipment that is of other manufacture (Lee Factory Crimp Die is a favorite), but the Green Machine has always done me right. Not sure I ever tried to make good with them on a product that failed before, but for advice over the phone, making custom dies, etc. they were golden every time.
20 years ago I bought the combination Charge Master electronic powder measure and the (separate) scale. These "talk" to each other via electric eye.
The scale (made by PACT, but RCBS branded) recently failed.
Now, I know that even Leupold draws the line on electronic stuff where warranties are concerned. That is understandable. What I wanted was my scale repaired. (Went to PACT as well: no bueno.)
RCBS advised me they do not warranty that scale anymore because they don't sell it anymore.
Shocked, but still loyal, I simply asked for some sort of credit (even a nominal amount would have pleased me) toward a new setup (my measure is nothing more than a glorified trickler now without the scale).
Nope.
I still can't believe it. Fortunately my OHAUS 304 dial beam (branded RCBS but they now get no credit) is still the precision workhorse it was when I bought it 30 years ago, so I'm not dead in the water.
As for RCBS, "The old Green Mare ain't what she used to be.", and that sound you hear is Fred Huntington rolling over in his grave.
20 years ago I bought the combination Charge Master electronic powder measure and the (separate) scale. These "talk" to each other via electric eye.
The scale (made by PACT, but RCBS branded) recently failed.
Now, I know that even Leupold draws the line on electronic stuff where warranties are concerned. That is understandable. What I wanted was my scale repaired. (Went to PACT as well: no bueno.)
RCBS advised me they do not warranty that scale anymore because they don't sell it anymore.
Shocked, but still loyal, I simply asked for some sort of credit (even a nominal amount would have pleased me) toward a new setup (my measure is nothing more than a glorified trickler now without the scale).
Nope.
I still can't believe it. Fortunately my OHAUS 304 dial beam (branded RCBS but they now get no credit) is still the precision workhorse it was when I bought it 30 years ago, so I'm not dead in the water.
As for RCBS, "The old Green Mare ain't what she used to be.", and that sound you hear is Fred Huntington rolling over in his grave.