Expander die question

I'm loading my first batch and I'm up to the expander die part. I'm loading .38 Special and using a 3 die set from Lee.
I can't get any flare, I've followed directions carefully backing out the locking ring and the expander ball then screwing down the die till it touches then with a case inserted I screwed down the expander plug till it touched, then I kept 1/4 turns while I checked the case with a bullet. I screwed it all the way down and still no flare! and the bullet won't enter the case and I have no more room to screw down the plug.
Am I doing something wrong?
Its a 38/357 die set from Lee. With the plug all the way down the cases are identical to unexpanded cases.
#1 - What markings are on the flare / expander die???
#2 - Is the die kissing the shellholder when the ram is at its highest position??
#3 - Can you attach a photo so we can see what's happening, so that we can diagnose?


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