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Excellent Customer Service

Discussion in 'Business Discussion & Reviews' started by 41Slinger, Jan 11, 2014.

  1. 41Slinger

    41Slinger Harrisburg Oregon Bronze Supporter Bronze Supporter

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    Just wanted to give props to Ruger for some work recently. I bought a used rifle from a large chain sporting goods store and in the process of cleaning and setting it up I discovered a serious issue with the rifle. I contacted Ruger, sent them pics and they agreed that the rifle needed work. I'm intentionally being a little vague with all the details because I just feel that's how I should do this, but the most important point that I want to make is that they took me at my word, this was a used firearm and they really had no obligation to do what they did for me and I really appreciate that most of all. Seems like most of the time all we hear is the bad stuff that happens in these situations and so I just wanted to get this out there. Thanks Again Ruger.
     
    F2CMaDMaXX and (deleted member) like this.
  2. Velzey

    Velzey Estacada, Oregon Gunsmith Gunsmith Bronze Vendor Bronze Supporter

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    Good to hear! Long ago I bought a Rem 700 and it made it thru the whole QC process and missed that is didnt have fully formed rifleing. Remington took care of it and also gave a bunch extra. Sometimes no matter how you treat your employees there is still a bad one in there.

    Good to hear Ruger is the same!
     
  3. 41Slinger

    41Slinger Harrisburg Oregon Bronze Supporter Bronze Supporter

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    Thanks moderators for moving the thread, keep training me, I get better, I promise. LOL :eek: