EP Armory Catastrophic Failure & Customer Service Rant!

[g.i. joe]

Had a catastrophic failure (see pic) on an EP Armory lower I bought and machined several years ago. I sent it in according to their warranty requirements first week in June, along with a request for credit toward an aluminum lower. Long story short, on June 19 they are asking me what my original order number was so they could determine if I bought a "blem, contest, or standard purchase". I said I think it was a blem, but not sure. Just give me credit for a blem and lets move on. On June 27 I have to ask them again what the status is. Today, june 28, they responded back that they are "blindly going through old orders to find your stuff. Please bare with us and we will get you taken care of asap".
I dont see whats so hard about this, if you offer a lifetime guarantee on your product, then give me a replacement or credit. Dont drag things out for a month. And besides, how much are you paying this person to "blindly" go through years of back records to decide if I get a $20 vs. $25 credit?
As a contrast, I bought 6 pair of socks from "darn tough", returned them a year later, as per their warranty because they were wearing out. Within 2 days of receiving my old socks they issued me a store credit od $150 no questions asked.

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[DB is Here]

Poor customer service. If they'd have done you right you'd have likely told 3 people, they do you wrong and you tell 45,000. Not their smartest move.

 

[Mikej]

Six pairs of sox for $150.00??!!

 

[DB is Here]

Send

Six pairs of sox for $150.00??!!

Send me $150.00 I'll send you a bakers dozen.

 

[g.i. joe]

LOL, now this thread will be about socks! But seriously, they make the BEST merino wool socks, and lifetime warranty. I purchased the original 6 pair over 3 years ago, and have replaced them all twice now, with $0 out of pocket expense. Now thats a bargain!

 

[slimmer13]

I guess I'm wierd, but if I buy something I know is consumable, like polymer lowers (or socks), I'm probably not going to go through the hassle of dealing with CS and a lengthy return process.

That's why I've never wanted to deal with polymer lowers. And I buy wool socks at Costco (like $20 for 4 or 5 pair), wear them out and buy more.

 

[g.i. joe]

I like quality stuff, and I like holding businesses accountable for The promises they make.

 

[cigars]

First of all, I have to find socks that fit my goofy size 13 feet. If they are comfortable, I will pay anything for them and I won't just buy one pair, I'll stock up. Problem is lately that I find that most socks are cr@p.

 

[cigars]

Had a catastrophic failure (see pic) on an EP Armory lower I bought and machined several years ago. I sent it in according to their warranty requirements first week in June, along with a request for credit toward an aluminum lower. Long story short, on June 19 they are asking me what my original order number was so they could determine if I bought a "blem, contest, or standard purchase". I said I think it was a blem, but not sure. Just give me credit for a blem and lets move on. On June 27 I have to ask them again what the status is. Today, june 28, they responded back that they are "blindly going through old orders to find your stuff. Please bare with us and we will get you taken care of asap".
I dont see whats so hard about this, if you offer a lifetime guarantee on your product, then give me a replacement or credit. Dont drag things out for a month. And besides, how much are you paying this person to "blindly" go through years of back records to decide if I get a $20 vs. $25 credit?
As a contrast, I bought 6 pair of socks from "darn tough", returned them a year later, as per their warranty because they were wearing out. Within 2 days of receiving my old socks they issued me a store credit od $150 no questions asked.
View attachment 595126

Dang! Put a hinge on it and make it a folder?

 

[Velzey]

From what I've seen over the years, polymer AR lowers break. It's just a matter of time.
I took a look at their website and they have a decent warranty that's for sure. BUT will they stand behind it? Doesn't sound like it.
All they need to say is it's machined wrong, or their "blems" don't have the same warranty.

 

[slimmer13]

I like quality stuff, and I like holding businesses accountable for The promises they make.

You bought a $20 part, well known for this exact failure, got "several years" worth of use out of it, now are posting threads bad mouthing them because they are what, spending a couple weeks to figure out what you actually bought, if at all?

Doesnt seem super unreasonable to me. Maybe keep better records in the future if you want prompter service?

 

[g.i. joe]

Dang! Put a hinge on it and make it a folder?

I couldn't understand why it was cycling so poorly. When I pulled it away to inspect it, my first thought was "side folder unhinged " then "wait, thats not a side folder"!

 

[g.i. joe]

You bought a $20 part, well known for this exact failure, got "several years" worth of use out of it, now are posting threads bad mouthing them because they are what, spending a couple weeks to figure out what you actually bought, if at all?

Doesnt seem super unreasonable to me. Maybe keep better records in the future if you want prompter service?

Yea thats right, they offer a product they guarantee, and they cant seem to fulfill their warranty on something that might have a cost to them of $5? Please.
Besides, it may be several years old, but has had a max of 100 rounds on it.
I like how you imply it must be my fault somehow.

 

[slimmer13]

Yea thats right, they offer a product they guarantee, and they cant seem to fulfill their warranty on something that might have a cost to them of $5? Please.
Besides, it may be several years old, but has had a max of 100 rounds on it.
I like how you imply it must be my fault somehow.

They probably need the order number to process a warranty claim.

 

[Flopsweat]

First of all, I have to find socks that fit my goofy size 13 feet. If they are comfortable, I will pay anything for them and I won't just buy one pair, I'll stock up. Problem is lately that I find that most socks are cr@p.

Exactly. You want socks made in the USA, you're going to pay more because we actually like making quality products here. Sometimes it's painful to see the price, but remember that refrigerator from 1950 that Ma had until 1990? Good quality can take a while to pay off. Joe is totally going to get his money's worth out of those socks. I guarantee you.

 

[User 1234]

I also am willing to pay for quality up front rather than buying the same thing every year when it wears out. But I also expect the manufacturer to stand behind its products.

And because this is now a sock thread (pun intended) remember that if you can get into Expert Voice or GovX you can get great discounts on brands like Smartwool.

 

[Flopsweat]

I also am willing to pay for quality up front rather than buying the same thing every year when it wears out. But I also expect the manufacturer to stand behind its products.

And because this is now a sock thread (pun intended) remember that if you can get into Expert Voice or GovX you can get great discounts on brands like Smartwool.

How do we know you're not under their control? You know, like a "sock puppet"?

 

[Alexx1401]

Poor customer service. If they'd have done you right you'd have likely told 3 people, they do you wrong and you tell 45,000. Not their smartest move.

Yep many companies just do not seem to get this.

 

[BobbyH]

I like quality stuff, and I like holding businesses accountable for The promises they make.

You like quality stuff, but went with EP?

 

[titsonritz]

I said all I've got say about polymer lowers in this thread...

Polymer AR Lowers